Kenneth Duff
Kansas City,MO
Summary
When I started my career I started in a phone solicitation department and carried those skills with me throughout my career. Over the years I sharpened those skills and and added them to a growing skillset to make me a better salesman, Over the years I have honed a solid background in the sales field but it has never limited to just direct sales. It would have been impossible to attain the goals I and others had set for me without great phone skills. These are not limited to but do include sales negotiations, solving customer problems , customer retention and following up to make certain that we pacified and retained a customer who was contemplating a change.
Overview
46
46
years of professional experience
Work History
Sales Manager
IFM Sales & Solutions
06.2003 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Established and cultivated solid business relationships with new or existing customers.
Outside Sales Account Manager
Midwest Heating & Cooling
Kansas City, MO
06.2005 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Owner
Chemical Cleaning Solutions
02.1988 - 03.2020
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Sales Manager, Finance Manager, General Manager
Dick Smith Ford
11.1981 - 01.1988
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Salesman
Evergreen Lawns
01.1978 - 10.1981
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted and up-sold products and services to meet needs of customers.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Worked in the phone solicitation department setting up leads to promote new business
- Handled setting up new service, addressing customer complaints and issues
Education
No Degree - Sales And Marketing Education
06.1978
Awarded Certification TIG, MIG, ARC, Plasma - Welding Technology & Metal Construction
06.1976
- Professional development completed in Welding Certification
Skills
- CRM Software
- Goals and Performance
- Direct Sales
- Product Knowledge
- Sales Process
- Time Management
Timeline
Outside Sales Account Manager - Midwest Heating & Cooling
06.2005 - Current
Sales Manager - IFM Sales & Solutions
06.2003 - Current
Owner - Chemical Cleaning Solutions
02.1988 - 03.2020
Sales Manager, Finance Manager, General Manager - Dick Smith Ford
11.1981 - 01.1988
Salesman - Evergreen Lawns
01.1978 - 10.1981
Business - No Degree, Sales And Marketing Education
Joe Herndon Technical Vocational - Awarded Certification TIG, MIG, ARC, Plasma , Welding Technology & Metal Construction
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