Kenneth Edlam
Bronx,NY
Summary
Enthusiastic and motivated professional eager to contribute to the dynamic team at GameStop, a significant location as the site of my first-ever purchase. Passionate about gaming and committed to delivering exceptional customer service, with a strong desire to create memorable experiences for fellow gamers. Prepared to leverage a deep understanding of gaming culture and trends to effectively engage customers and support store initiatives. Seeking an opportunity for growth within a company that aligns with personal interests and professional aspirations.
Overview
2
2
years of professional experience
Work History
Co-Manager
Seafood Mixer
05.2024 - Current
- Keyholder. In-depth knowledge of the POS system
- Maintained at least 2 orders at a time whilst multitasking
- Assessed profit lost
- Assisted with the business’s operational needs
- Managed food preparation
- Frequent transactions through a digital interface, designed promotional material, and provided consistent, favorable customer service and support.
- Maintained team efficiency by strategically delegating daily activities, monitoring output, and rewarding positive contributions.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
Store Associate
CVS Pharmacy
11.2023 - 01.2024
- Stocked Shelves, approx. two large shelves of merchandise per 10 minutes on average.
- Unloaded trucks, provided on-the-fly customer service, and stacked boxes - all at a swift and efficient rate whilst working exceptionally well with crew members.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Paint Branch High School
Silver Spring06.2024
High School Diploma -
Brooklyn Technical High School
Brooklyn06.2022
Skills
- Customer Service
- Strong Teamwork
- Tech Know-How
- Intensive Video Game Knowledge spanning from 1985 to Present - Nintendo, SEGA, etc
- Acknowledgement of notable video game brands (Pokemon,, COD, The Last of Us, Halo Gears of War, Forza, Sonic the Hedgehog, Super Mario Brothers, various Nintendo IPs, Sony IPs, and Microsoft IPs, etc)
- In-depth knowledge and experience regarding Video Game consoles (1985-Present), able to recognize games from various generations of video game history
- Types fluently at 60 WPM
- Excels in structured environments
- Promotional support
- Retail loss prevention
- Upselling
LANGUAGES
English
Timeline
Co-Manager
Seafood Mixer
05.2024 - Current
Store Associate
CVS Pharmacy
11.2023 - 01.2024
High School Diploma -
Paint Branch High School
High School Diploma -
Brooklyn Technical High School
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