Kenneth Ermatinger III
Brimley,MI
Summary
Versatile and reliable, with a solid background at Bay Mills Resort and Casino, I excel in guest service and slot machine expertise. Proven ability to enhance customer satisfaction and troubleshoot effectively, I bring a blend of technical proficiency and exceptional service, ensuring both operational efficiency and a positive guest experience.
Overview
8
8
years of professional experience
Work History
Slot Technician
Bay Mills Resort and Casino
09.2022 - Current
- Exceeded performance goals by consistently completing assigned work orders within specified timeframes and with a high level of quality.
- Improved slot machine performance by conducting regular maintenance and troubleshooting tasks.
- Reduced downtime of machines through preventive maintenance routines that identified potential issues early on in their progression.
- Contributed to a safe gaming environment by adhering to strict safety protocols during repairs and installations.
- Ensured regulatory compliance by following established guidelines for gaming machine operation, testing, and reporting procedures.
- Increased overall casino revenue by ensuring optimal functionality of all gaming equipment.
- Stayed up-to-date on industry trends and advancements in technology, applying this knowledge to optimize machine performance.
Security Supervisor
Bay Mills Resort and Casino
09.2020 - 09.2022
- Recorded incident reports with detailed accounts of occurrences.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
Slot Attendant
Bay Mills Resort and Casino
09.2016 - 09.2020
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
- Connected with guests on personal level to build loyalty.
- Contributed to the casino''s positive reputation by consistently delivering courteous, professional service that exceeded guest expectations.
- Supported seamless operations during busy periods by effectively multitasking and prioritizing responsibilities as needed.
- Educated guests on gameplay rules, betting procedures, and payout structures, enhancing their overall enjoyment of the casino atmosphere.
- Dispensed machine payouts and provided change for players.
- Troubleshot machine malfunctions and diagnosed root causes.
Skills
- Guest service
- Hand tool expertise
- Hardware installation
- Circuit analysis
- Slot machine expertise
- Jackpot payouts
- Software configuration
- Maintenance and repair
- Customer service
- Problem-solving abilities
- Multitasking
- Reliability
- Computer literacy
Timeline
Slot Technician
Bay Mills Resort and Casino
09.2022 - Current
Security Supervisor
Bay Mills Resort and Casino
09.2020 - 09.2022
Slot Attendant
Bay Mills Resort and Casino
09.2016 - 09.2020