Kenneth Ermatinger III
Brimley,MI
Summary
Versatile and reliable, with a solid background at Bay Mills Resort and Casino, I excel in guest service and slot machine expertise. Proven ability to enhance customer satisfaction and troubleshoot effectively, I bring a blend of technical proficiency and exceptional service, ensuring both operational efficiency and a positive guest experience.
Overview
8
8
years of professional experience
Work History
Slot Technician
Bay Mills Resort and Casino
Brimley, MI
09.2022 - Current
- Exceeded performance goals by consistently completing assigned work orders within specified timeframes and with a high level of quality.
- Improved slot machine performance by conducting regular maintenance and troubleshooting tasks.
- Reduced downtime of machines through preventive maintenance routines that identified potential issues early on in their progression.
- Contributed to a safe gaming environment by adhering to strict safety protocols during repairs and installations.
- Ensured regulatory compliance by following established guidelines for gaming machine operation, testing, and reporting procedures.
- Increased overall casino revenue by ensuring optimal functionality of all gaming equipment.
- Stayed up-to-date on industry trends and advancements in technology, applying this knowledge to optimize machine performance.
Security Supervisor
Bay Mills Resort and Casino
Brimley, MI
09.2020 - 09.2022
- Recorded incident reports with detailed accounts of occurrences.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
Slot Attendant
Bay Mills Resort and Casino
Brimley, MI
09.2016 - 09.2020
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
- Connected with guests on personal level to build loyalty.
- Contributed to the casino''s positive reputation by consistently delivering courteous, professional service that exceeded guest expectations.
- Supported seamless operations during busy periods by effectively multitasking and prioritizing responsibilities as needed.
- Educated guests on gameplay rules, betting procedures, and payout structures, enhancing their overall enjoyment of the casino atmosphere.
- Dispensed machine payouts and provided change for players.
- Troubleshot machine malfunctions and diagnosed root causes.
Skills
- Guest service
- Hand tool expertise
- Hardware installation
- Circuit analysis
- Slot machine expertise
- Jackpot payouts
- Software configuration
- Maintenance and repair
- Customer service
- Problem-solving abilities
- Multitasking
- Reliability
- Computer literacy
Timeline
Slot Technician
Bay Mills Resort and Casino
09.2022 - Current
Security Supervisor
Bay Mills Resort and Casino
09.2020 - 09.2022
Slot Attendant
Bay Mills Resort and Casino
09.2016 - 09.2020