BROU NGUESSAN

• Secured personnel and premises by inspecting buildings and patrolling property.
• Guarded restricted areas to prevent unauthorized entry.
• Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
• Performed first aid and CPR when necessary during emergency situations.
• Responded to alarms and conducted investigations as required.

• Maintained high productivity by accurately picking and packing merchandise.
• Promoted and enforced safety measures within the work environment.
• Ensured new employees were well-versed in proper packing and safety protocols through comprehensive training.
• Transported pallets utilizing both a forklift and pallet jack.

• Aided customers enter airplane, locate seat and stow luggage.
• Aided customers with TSA checkpoint screenings.
• Transported individuals requesting wheelchair service to and from desired locations.
• Assisted customers with selecting appropriate wheelchairs based on their individual needs and preferences.

• Answered incoming calls, emails, and other communication methods promptly.
• Greeted customers and provided assistance with inquiries.
• Assisted with baggage check-in and tagging for customers.
• Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.

• Reported safety hazards to ensure prompt remediation response.
• Enforced security regulations and escorted non-compliant individuals to private areas for processing.
• Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
• Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.

• Explained policies and reviewed documentation to obtain signatures.
• Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
• Collected payment by processing credit card transactions.
• Updated and maintained rental agreement files and documents.
• Inspected vacated units upon move-out to determine any damage beyond normal wear-and-tear requiring repairs.
• Conducted regular inspections of rental properties to ensure compliance with safety regulations.

Enforced customer service standards and resolved customer problems to uphold quality service.

• Handled guest complaints and offered complimentary services for hardship cases.
• Negotiated rates with corporate entities related to extended stay contracts.
• Ensured compliance with local regulations related to health and safety standards or licensing laws.
• Maintained high standards of quality control, hygiene, health and safety.
• Managed 51 units in the rooming house.

• Secured personnel and premises by inspecting buildings and patrolling property.
• Addressed problems quickly and reported clear information.
• Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
• Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
• Performed first aid and CPR when necessary during emergency situations.

• Implemented security measures to safeguard personnel and premises, including regular building checks and diligent property patrols.
• Identified safety hazards and promptly reported for remediation response.
• Administered first aid and performed CPR in emergency scenarios.
• Provided necessary escorts for visitors throughout the facility.