Kenneth Gardner
CARSON,CA
Summary
Experienced logistics customer service professional bringing 27 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about brokerage regulations and standards.
Overview
27
27
years of professional experience
Work History
Air & Ocean Import Manager
FedEx Logistics
2012.10 - 2024.03
- Led a team of 20, ensuring meticulous handling of general accounts for over 18 years
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Accomplished multiple tasks within established timeframes.
Air & Ocean Import Assistant Supervisor
FedEx Logistics
2004.07 - 2012.09
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Worked with management team to implement proper division of responsibilities.
Air & Ocean Senior Entry Coordinator
FedEx Logistics
1997.03 - 2004.06
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Education
Certified Customs Specialist -
National Customs Brokers & Forwarders Association of America, Inc. (NCBFAA)
05.2022
Business Administration
El Camino Community College District
01.1994
Skills
- Problem Solving (Experienced)
- Time Management (Experienced)
- Leadership (Experienced)
- Critical Thinking (Experienced)
- Data Analysis (Skillful)
- Project Management (Experienced)
Timeline
Air & Ocean Import Manager
FedEx Logistics
2012.10 - 2024.03
Air & Ocean Import Assistant Supervisor
FedEx Logistics
2004.07 - 2012.09
Air & Ocean Senior Entry Coordinator
FedEx Logistics
1997.03 - 2004.06
Certified Customs Specialist -
National Customs Brokers & Forwarders Association of America, Inc. (NCBFAA)
Business Administration
El Camino Community College District
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