Kenneth Goodrich
New Braunfels, TX,TX
Summary
Results-driven specialist with over 15 years in the automotive service industry. Expertise in data analysis and team collaboration, leading to reduced appointment wait times and optimized booking processes. Committed to driving operational efficiencies that enhance client satisfaction.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Mercedes Benz Warranty Booker
Mercedes Benz of Austin
Austin, TX
04.2011 - Current
- Developed and maintained relationships with clients to enhance customer satisfaction and retention.
- Streamlined booking procedures, reducing time spent on administrative tasks.
Mercedes Benz Warranty Administrator / Booker
Mercedes Benz of Calabasas
Calabasas, CA
10.2002 - 06.2009
- Processed warranty claims efficiently, ensuring accuracy and compliance with manufacturer guidelines.
- Coordinated with service departments to resolve customer issues related to warranty coverage.
- Managed records of warranty repairs and parts replacements, maintaining organized documentation systems.
- Analyzed claim data to identify trends and recommend improvements in warranty processes.
Mercedes Benz Warranty Booker
Mercedes Benz of Beverly Hills
Beverly Hills, CA
01.2002 - 08.2002
- Trained and mentored junior staff on booking systems and customer interaction protocols.
- Managed communication between departments to ensure seamless coordination in vehicle servicing operations.
- Led initiatives to enhance digital booking platforms, increasing user engagement and satisfaction rates.
- Contributed to business growth by maintaining strong relationships with repeat clientele and providing exceptional service.
Education
Marketing, Computer Science
Glendale Community College
Glendale, CASkills
- Booking software proficiency
Certification
I completed a service advisor, parts advisor and warranty booker course at the Long beach Automotive Business School. I am familiar with CDK, ADP, Renolds & Renolds operating systems.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Mercedes Benz Warranty Booker
Mercedes Benz of Austin
04.2011 - Current
Mercedes Benz Warranty Administrator / Booker
Mercedes Benz of Calabasas
10.2002 - 06.2009
Mercedes Benz Warranty Booker
Mercedes Benz of Beverly Hills
01.2002 - 08.2002
Marketing, Computer Science
Glendale Community College