Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Hi, I’m
Kenneth Harrison
Pampa,TX
Summary
Overview
5
years of professional experience
Work History
Resound Networks
Tier 1 Technical Support Representative
2022.06 - Current (2 years & 3 months)
Job overview
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Managed over 30-50 calls per day.
Jeld-Wen Doors
Press Operator
2021.02 - 2022.05 (1 year & 3 months)
Job overview
- Followed safety protocols to reduce operating risks on press machinery.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Loaded and positioned raw materials in loading and feeding mechanisms.
- Promptly removed completed loads from press.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
DK Security Solutions
High Security Mesh Fence Installer
2020.08 - 2022.01 (1 year & 5 months)
Job overview
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Gathered and disposed of worksite debris to remove safety hazards.
- Operated power equipment to move materials and promote job efficiency.
- Assisted with successful, time-sensitive renovations of various structures.
United Supermarkets
Day Stocker
2018.10 - 2020.11 (2 years & 1 month)
Job overview
- Unloaded arriving product stock and moved to store display areas.
- Greeted customers and directed to requested products.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
- Answered customer questions and provided detailed product information.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
Pampa Youth & Community Center
Gym Staff Member
2019.09 - 2020.08 (11 months)
Job overview
- Sold memberships and personal training sessions to new customers.
- Enforced rules and held customers accountable for not following gym regulations.
- Assessed staff needs and offered assistance with checking in patrons during busy times.
- Greeted customers and offered them assistance.
- Handled customer complaints in a professional and courteous manner.
- Promptly responded to all requests for assistance.
- Managed locker room inventory and supplies, replenishing as needed.
- Conducted locker room tours and provided information and directions.
- Assisted customers with finding items and storing belongings.
- Responded to guest requests for assistance, toiletries, and personal care items.
Education
Pampa Highschool Pampa, TX
High School Diploma
05.2020
University Overview
Skills
- Customer Satisfaction
- Command and Control
- Inventory Procedure Documentation
- Service Desk Team Management
- Collaborative Team Player
- Service Assistance
- Customer Communication and Empathy
- Knowledge Base
Timeline
Tier 1 Technical Support Representative
Resound Networks
2022.06 - Current (2 years & 3 months)
Press Operator
Jeld-Wen Doors
2021.02 - 2022.05 (1 year & 3 months)
High Security Mesh Fence Installer
DK Security Solutions
2020.08 - 2022.01 (1 year & 5 months)
Gym Staff Member
Pampa Youth & Community Center
2019.09 - 2020.08 (11 months)
Day Stocker
United Supermarkets
2018.10 - 2020.11 (2 years & 1 month)
Pampa Highschool
High School Diploma
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