Kenneth Jackson
San Antonio,TX
Summary
I am a 20+ year Human Resources professional who has built a career overseeing employee relations, performance management, culture building, compliance management, investigations, and organizational change across healthcare, financial services, telecommunications, global manufacturing, and technology industries. A a result of my work, I have proven myself to be a trusted advisor to executives and senior leaders who have found great value in the diversity of my experience.
Overview
21
21
years of professional experience
Work History
HR Consultant/Contractor
Apex Systems
04.2025 - 01.2026
- Partnered with legal, compliance, and cross-functional teams to minimize risk, reduce errors, and ensure system adoption.
- Provided HR support for identifying and addressing retention and engagement opportunities for contact center and technical employees using Qualtrics data analytics.
- Provided HR support for a comprehensive "reimagining" project for a major technical maintenance unit, engaged in talent strategy, talent development, leadership coaching and development. This includes collaborating on job redesign and the introduction of new performance coaching systems (GROW & GEAR Models) produced by Talent Management.
- Assessed employee engagement levels through surveys and focus groups, implementing actionable feedback for continuous improvement.
- Mentored HR team members in their professional development, promoting continuous learning and skills enhancement within the department.
- Streamlined HR processes for increased efficiency by automating manual tasks and reducing paperwork.
Senior HR Business Partner
Q2 Financial Software
12.2020 - 08.2023
- Led complex employee relations investigations, ensuring compliance with federal and state law; resolved escalated cases and ethics hotline reports.
- Partnered with C-Suite executives on succession, retention, and workforce planning strategies, supporting double-digit revenue growth.
- Increased engagement by 25% across a 475-employee unit by ensuring performance management process was fair, compliant, and aligned with cultural expectations.
- Strengthened retention of technical engineers by 50% through compensation benchmarking and creating a formalized career path model.
- Co-designed an Accelerated Development Platform for high performers, tackling complex organizational issues and evaluating their skills across multiple company divisions to ensure Global Technology Organization (GTO) remained a high-performing organization.
HR Business Partner
Tech Data Synnex
07.2016 - 12.2020
- Partnered with senior leaders on organizational development initiatives for continued growth.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Developed meaningful metrics to evaluate the effectiveness of HR policies and procedures.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
- Supported M&A HR integration for a 1,300-employee business unit, aligning culture, policies, and compliance with EEO, FCC, and Affirmative Action.
- Reduced turnover by 15% in key sales and technical roles through proactive retention strategies.
- Designed and delivered manager training programs on compliance, investigations, and leadership effectiveness.
- Championed annual engagement surveys, analyzing data to drive targeted organizational change.
- Initiated and facilitated leadership programs that significantly enhanced managerial skills and leadership capabilities across the organization.
Human Resources Director
Forest Park Medical Center
03.2014 - 10.2015
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Managed the onboarding process, providing new hires with necessary tools for success from day one.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Built HR compliance infrastructure from the ground up, recruiting and onboarding 120 employees under strict regulatory timelines.
- Implemented HRIS/ATS systems for audit-ready reporting and recruiting compliance.
- Achieved 0% turnover in the first 12 months, fostering retention in a competitive healthcare market.
- Managed and ensured all FLSA, FMLA, ADA requirements were adhered to and administered fairly and consistently.
Human Resources Director
Baptist Health System
02.2008 - 03.2014
- Oversaw benefits administration, ensuring compliance and cost-effectiveness of offerings.
- Improved employee retention by implementing strategic HR initiatives and conducting regular staff evaluations.
- Coordinated professional development programs that resulted in enhanced employee skills, boosting internal promotions.
- Directed HR strategy and compliance operations for a hospital within a 3,000+ employee system.
- Achieved nationally recognized low turnover (14% vs. 28% national average) for five consecutive years.
- Launched leadership forums and compliance-driven development programs, improving succession pipelines and regulatory readiness.
Human Resources Manager
KCI (Kinetic Concepts Inc.)
03.2005 - 02.2008
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Managed all HR operations for an international manufacturing division (400+ employees across multiple locations).
- Reduced grievances by 20% and improved performance management through policy standardization and consistent administration.
- Improved recruiting compliance and shortened time-to-hire by 30%.
- Oversaw the performance management process for the manufacturing environment.
Education
Bachelor of Science - Religion
Trinity University
San Antonio, TXSkills
- HR technology
- Employee relations
- Coaching and mentoring
- Talent acquisition
- Organizational development
- Employee retention
- Labor relations
- Employee engagement
- Recruitment
- Talent management
- Strategic planning
Additional Experiences
Senior Corporate Recruiter - Frost & Sullivan, San Antonio, TX
VP/Director of Customer Care/Call Center Operations - Rx.com, Austin, TX
Manager of Call Center Operations - Baseball Express, San Antonio, TX
Human Resources Manager/Call Center Manager - Caremark (CVS), San Antonio, TX
Sr. Human Resources Manager - AT&T, San Antonio, TX
Sales Manager - AT&T, San Antonio, TX
Human Resources/Operations Manager, AT&T - San Antonio, TX
Administrative Assistant, AT&T - San Antonio, TX
Customer Service Representative (Call Center) - AT&T (Southwestern Bell) - San Antonio, TX
Timeline
HR Consultant/Contractor
Apex Systems
04.2025 - 01.2026
Senior HR Business Partner
Q2 Financial Software
12.2020 - 08.2023
HR Business Partner
Tech Data Synnex
07.2016 - 12.2020
Human Resources Director
Forest Park Medical Center
03.2014 - 10.2015
Human Resources Director
Baptist Health System
02.2008 - 03.2014
Human Resources Manager
KCI (Kinetic Concepts Inc.)
03.2005 - 02.2008
Bachelor of Science - Religion
Trinity University