Kenneth Johnson
Information Technology
Parkville,MD
Summary
Skilled IT professional with experience configuring computers, printers, and peripheral devices to work within established company and security parameters. Dedicated to troubleshooting all issues until a permanent solution is found for all customers. Currently expanding my knowledge in security to further my IT career.
Overview
1
1
Certificate
5
5
years of post-secondary education
14
14
years of professional experience
Work History
Client Specialist
Johns Hopkins Hospital
Baltimore, MD
07.2017 - Current
- Maintain and repair all Zebra printers on the Baltimore Johns Hopkins Medical campus.
- Remote into customer workstations to correct any settings or driver issues that would prevent print jobs from processing.
- Maintain print servers through the usage and administration of VPSX client software.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Provided planning for annual budgets to fund IT projects and controlled spending within budget.
- Increased knowledge base for help desk staff by authoring documentation for system configuration and troubleshooting.
- Resolved customers' reported issues to satisfaction within the required service level agreement.
- Took over responsibilities of administrator during absence and filled in gaps around office.
- Image workstations and assist in deployments of new hardware throughout the campus.
- Resolve local network DHCP issues to provide correct communication and inventory to EPIC clientele.
Network Technician
Verizon
Silver Spring, MD
08.2013 - 03.2017
- Maintain the Verizon DSL circuits across both the east and west coast of the United States.
- Troubleshoot and report outages in multiple central offices to their respective groups for repairs.
- Research business account issues causing loss of DSL service to their establishments.
- Verified areas of congestion on the Verizon network and issued orders to move customers to non- congested machinery or issued to engineers for research on installing new machinery to relieve congestion.
- Worked as a member of Verizon's “SUI” team to handle back-end user email server issues.
- Performed general tech support calls that required remote access to customer's computers.
- This included both Mac and Windows machines.
- Often would involve configuring DHCP and Static IP settings as well as correction of browser errors and McAfee software provided through Verizon.
- Also worked as an internal help desk agent to assist other employees of Verizon with troubleshooting DSL circuit issues.
- Handled tickets that could not be resolved by these agents as well.
- Trained in Verizon's Fiber optic service as well to perform many of the same tasks.
Communications Associate / Electronics
Sam’s Club
Owings Mills, MD
07.2007 - 07.2013
- Audit Team Checks the consistency of inventories for all categories of items within the store.
- Must track down the cause of any errors within the inventory and process any corrections that must be made.
- This was a full time position starting in early 2011 of my final college semester.
- Lead the sales of cellular devices and provide technical support for all members.
- Also assist customers with all other appliances within the electronics area.
- This was a part time position while I was a full time college student.
Associate Engineer
National Security Technologies
Andrews Air Force Base, MD
06.2009 - 08.2009
- Soldering of circuit boards Constructed circuits through the use of “Propeller” boards by Parallax.
- Program “Propeller” boards via the use of coding language known as SPIN.
- This code was used to pull data from a field radiation detection device upon passing through a corresponding doorway.
- It was also programmed to save a document of dates and times of this data and was set to ring an alarm if certain values were higher than the given boundary.
Education
Bachelors of Science - Electrical Engineering
Morgan State University
Baltimore, MD 08.2006 - 05.2011
Skills
Hardware and software monitoring
Network repairs and maintenance
Experience with JIRA
Experience with ServiceNow
Experience with VPSX
Experience with Active Directory
Experience with SCCM
System upgrades
Desktop Technical Support
Desktop and laptop installations
Hardware and software installation
Peripheral Repair
Help Desk Operations
Information Security
Encryption
Certification
Comptia Security+ COMP001021275621
Timeline
Comptia Security+ COMP001021275621
03-2021
Client Specialist
Johns Hopkins Hospital
07.2017 - Current
Network Technician
Verizon
08.2013 - 03.2017
Associate Engineer
National Security Technologies
06.2009 - 08.2009
Communications Associate / Electronics
Sam’s Club
07.2007 - 07.2013
Bachelors of Science - Electrical Engineering
Morgan State University
08.2006 - 05.2011