Kenneth Johnson
Queens,USA
Summary
Proven professional with extensive experience at Good Temps NY/NJ, adept in CRM software and maintaining high customer satisfaction. Excelled in roles requiring strong communication skills and problem-solving abilities. Efficient in MS Office Suite, ensuring operational excellence. Achieved significant improvements in customer service operations through effective complaint resolution and feedback analysis.
Overview
8
8
years of professional experience
Work History
Customer Service Assistant
Good Temps NY/NJ
Queens, NY
01.2021 - Current
- Familiar with ADEPT and Cassie CRM programs.
- I spoke with customers on the phone to gather more information about complaints, and to express apologies or offer a solution to their issues.
- Referred inquiries to supervisors where appropriate and kept customers updated throughout process.
- Attended regular training sessions to stay current on company policies and procedures related to customer service operations.
- Analyzed customer feedback and escalated to the appropriate unit to resolve the issue.
- Knowledge of ADA Guidelines relating to AAR policy
Outreach Associate
Good Temps NY/NJ
Queens, NY
01.2021 - 12.2021
- Monitored client progress and updated case files accordingly.
- Responded promptly to inquiries from potential partners or customers.
Data Entry Clerk
FedCap Business Solutions
Jamaica, NY
01.2018 - 12.2019
- Indexed Parking summonses for DOF contract
- Extensive experience in HIPAA activities regulations and compliances
- Comprehensive education of state and federal laws regarding the disclosure of guarded health information
- Input patient information from PCRs following confidential policy for EMS contract
Human Resource Department Intern
Western Beef
Ridgewood, NY
01.2017 - 12.2017
- Supported staff with day-to-day administrative tasks by operating photocopiers, scanners, and faxing documents
- Created Microsoft Excel spreadsheet that tracked employee salary information
- Maintained and updated physical and electronic files
- Prepared employee application, evaluation, and termination paperwork for Human Resources Department
- Assisted Human Resources Representative to review prospective employee resumes, cover letters and applications
- Worked with and maintained confidentiality of sensitive information
- Ensured accuracy and legibility of employee personnel files
- Created employee discount cards for new hires
- Supplied staff members with proper uniform and equipment upon hire
Education
LaGuardia Community College -
LaGuardia Community College
New York, NY01.2013
High School Regents Diploma -
Forest Hills
Forest Hills, NY01.2012
Skills
- Types 40 WPM
- 6000 AKSPH
- MS Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong communication and phone skills
- File Management
- CRM software
- Good problem-solving abilities
- Complaint resolution
- Complaint handling
Timeline
Customer Service Assistant
Good Temps NY/NJ
01.2021 - Current
Outreach Associate
Good Temps NY/NJ
01.2021 - 12.2021
Data Entry Clerk
FedCap Business Solutions
01.2018 - 12.2019
Human Resource Department Intern
Western Beef
01.2017 - 12.2017
LaGuardia Community College -
LaGuardia Community College
High School Regents Diploma -
Forest Hills
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