Kenneth Joy
Boyton Beach,FL
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over Number-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
32
32
years of professional experience
Work History
Manager of Business Development and Sales
Joy Towing And Recovery
06.2015 - 09.2021
- Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Led team meetings focused on sharing best practices which contributed significantly to overall team success.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
Auto Body Shop Manager
Collision 2000 Of The Palm Bchs
10.1989 - 09.2012
- Provided exceptional customer service through transparent communication about repair timelines, costs, and expectations throughout the entire process.
- Enhanced shop efficiency by streamlining repair processes and allocating tasks effectively.
- Boosted employee morale by fostering a positive work environment and encouraging professional development opportunities.
- Reduced average repair time with thorough monitoring of workflow and technician performance.
Education
Collision And Auto Body - Auto Body And Management
Upper Cape Vocational And Technical School
Bourne, MA06.1977
Skills
- Sales Presentations
- Competitive Analysis
- Customer Service
- Business development and planning
- Business Objective Analysis
- Decision-Making
- Goal Setting and Achievement
- Budgeting and Expenditures
- Inventory Management
- Time Management
- Customer Complaint Resolution
- Brand Development
- Rapport and relationship building
- Sales Targeting
- Closing Techniques
Timeline
Manager of Business Development and Sales
Joy Towing And Recovery
06.2015 - 09.2021
Auto Body Shop Manager
Collision 2000 Of The Palm Bchs
10.1989 - 09.2012
Collision And Auto Body - Auto Body And Management
Upper Cape Vocational And Technical School
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