Kenneth Kamau

Sales Associate

The Home Depot

04.2004 - Current

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Provided positive first impressions to welcome existing, new and potential customers.
Helped customers locate products and checked store system for merchandise at other sites.
Solved customer challenges by offering relevant products and services.
Increased sales by offering advice on purchases and promoting additional products.
Maintained customer satisfaction with quick and professional handling of product returns.`
Prepared merchandise for sales floor by pricing or tagging.
Engaged with customers to effectively build rapport and lasting relationships.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Maintained customer satisfaction with quick and professional handling of product returns.
Proficient in the safe and efficient operation of heavy machinery during the execution of daily tasks. These tasks include unloading delivery trucks, loading customer vehicles and trailers, as well as the down stocking of merchandise for shelf maintenance. Certified in the operation of the Electric ladder, Electric pallet jack, Sit down fork lift, Order picker, and reach truck.
Experience in other store departments such as hardware, kitchen and bath, appliances, millworks, tool rental, as well as back up cashier certified,
Re-keying and re-assembling of all brands of in-store locks, and ample product knowledge are examples of skills learned during tenure in the hardware department.
Well versed in both the penske truck rental and tool rental systems, as well as the appliances sales and delivery system.
Received employee of the month award, Triple platinum as well as an executive award.
Former "building better health" coordinator and member of the "in focus" team.
Possess strong leadership qualities, but always prepared to listen to and execute necessary instructions from positions of leadership.
Always a team player first.