KENNETH KAY
Alpharetta,GA
Summary
Experienced Optician delivering exceptional service and assistance to customers. Expert assistance in selecting appropriate eyewear and fitting glasses to meet client needs. Focused and driven with strong attention to detail and patient loyalty.
Overview
31
31
years of professional experience
Work History
Licensed Dispensing Optician
Sam's Club/Walmart Inc.
04.2003 - 04.2024
- Managed Optical Dept. from 2003-2006
- Conducted quality control checks on incoming shipments, verifying accuracy of prescription lenses to uphold high standards of care.
- Performed comprehensive measurements for accurate eyewear prescriptions, ensuring optimal visual clarity for patients.
- Prepared detailed insurance claim submissions, ensuring timely reimbursements for both the practice and patients.
Licensed Optician
The Emory Clinic/Emory Eye Center
07.1996 - 04.2003
- Part of 3 person clinic serving Delta Airlines Employees. Involved in all aspects of clinic operations.
- Assisted clients in selecting appropriate frames based on face shape, skin tone, and personal style preferences.
- Performed lensometry measurements accurately to ensure correct prescription lenses were dispensed to patients.
- Enhanced customer satisfaction by providing personalized optical care and recommending suitable products.
- Coordinated with insurance providers to verify coverage and complete accurate claim submissions for patients.
- Ensured compliance with state regulations by maintaining up-to-date licensure as a Licensed Optician.
- Educated patients on proper eyewear usage and maintenance, ensuring long-lasting functionality of glasses.
- Managed inventory levels to ensure adequate stock of lenses, frames, contact lenses, and accessories.
Optical Department Manager
Pace Warehouse/Sam's Club
05.1993 - 07.1996
- First Optical Department Manager at Pace Warehouse in Buckhead area of Atlanta. Eventually purchased by Walmart/Sam's Club which at the time had no optical operations
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Communicated with other locations nationwide to ensure proper inventory during transition to different corporate ownership and management.
Education
Bachelor of Arts - Theater
Brooklyn College of The City University of New York
Brooklyn, NY05.1983
Associate of Arts - Ophthalmic Dispensing
DeKalb Tech
Clarkston, GA09.1988
Associate of Arts - General Studies
Pensacola State College
Pensacola, FL08.1978
Skills
- Professionalism and Ethics
- Motivational Skills
- Insurance Verification
- Retail Sales
- Retail Management
Timeline
Licensed Dispensing Optician
Sam's Club/Walmart Inc.
04.2003 - 04.2024
Licensed Optician
The Emory Clinic/Emory Eye Center
07.1996 - 04.2003
Optical Department Manager
Pace Warehouse/Sam's Club
05.1993 - 07.1996
Bachelor of Arts - Theater
Brooklyn College of The City University of New York
Associate of Arts - Ophthalmic Dispensing
DeKalb Tech
Associate of Arts - General Studies
Pensacola State College
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