Kenneth McIntyre
Business Service Representative
Winston-Salem,NC
Summary
US Army combat veteran who has overcome various obstacles to ensure a productive transition into a civilian livelihood. I have successfully translated skills from the military such as clerical administrative duties, training operations, and records management that have allowed me to implement in various opportunities thus far.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
1link Technology
Winston-Salem, NC
11.2021 - 03.2022
- Serve as customer liaison through a large bank system conversion
- Assist clients with questions and provides answers, referrals or solutions.
- Follow up with clients to ensure problems are solved.
- Monitor work queues and complete assigned tasks within Service Level Agreements (SLAs).
- Maintain open communication with internal business partners and Product Managers.
- Other duties as assigned
Sales Representative
Jonesboro Cycle & ATV
Jonesboro, AR
05.2016 - 11.2016
- Conducted sales operation of new and used motorcycles, ATV, and side by side achieving sales of 25- 45 units monthly.
- Clerical financial records management
Pawn Broker/Sales Associate
AMERICAN PAWN SUPERSTORE
Memphis, TN
04.2015 - 12.2015
- Cashier Operations
- Customer Services/ Retail Specialist
Financial Services Representative
Easy Money
Memphis, TN
05.2013 - 09.2014
- Conducted payday loan/ title loans daily in addition to money/safe operations.
- Clerical Financial Records Management
Automotive Sales Representative
JIM KERAS CHEVROLET
Memphis, TN
04.2013 - 05.2014
- Automotive Retail Customer Service Representative experienced in sales of GM, Nissan, & Subaru
Government Records Management
US Army
06.1998 - 11.2010
- A capacity of 100-500 records
- Multiple encryption communications systems install operational and management of records
- Supervisory Administration and clerical staff duties experienced.
Aviation Operation Specialist
U.S. Army
Fort Bragg, NC
06.1998 - 11.2010
- Supervisory Administration and clerical staff duties experienced.
- Army rotary-wing & fixed-wing peace and wartime operations.
- Training administrator operations supervisor.
- Military firearms management
- Military-grade vehicles/ equipment maintenance supervisor.
Education
Business Administration
Southwest Community College
Memphis, TN2032
High - General Education
Lee Senior High School
Sanford, NC06.1998
Skills
- 870-351-1786
- Highly attention to detail oriented, very technologically versatile and efficient Excellent clerical office
- Skills and experience In addition to other qualities I'm also experienced with records keeping, memo
- Typing, and training/ travel coordinating
- File Maintenance
- Records Management Systems
- Privacy Act
- Retention Schedule Management
- E-Records Systems
- Digitization
- File Retrieval
- Good communication skills
- Excellent written and oral communication
- Telephone etiquette
- Customer Relations
- Sales expertise
- Complaint resolution
- Report preparation
- Warehousing practices and procedures
Certification
Customer Service (10+ years)
Microsoft office (10+ years)
Administrative Skills (10+ years)
Sales (7 years)
Records Management (10+ years)
Clerical (10+ years)
Military Service
Branch: Army
Service Country: United States
Rank: Sergeant
June 1998 to November 2010
Aviation flight records management
Planning and Training Coordinator
Commendations:
Combat Lifesaver/ CPR certification
Bus Driver Certification
Aerial Heavy movement operations
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Specialist
1link Technology
11.2021 - 03.2022
Sales Representative
Jonesboro Cycle & ATV
05.2016 - 11.2016
Pawn Broker/Sales Associate
AMERICAN PAWN SUPERSTORE
04.2015 - 12.2015
Financial Services Representative
Easy Money
05.2013 - 09.2014
Automotive Sales Representative
JIM KERAS CHEVROLET
04.2013 - 05.2014
Government Records Management
US Army
06.1998 - 11.2010
Aviation Operation Specialist
U.S. Army
06.1998 - 11.2010
Business Administration
Southwest Community College
High - General Education
Lee Senior High School
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