Kenneth McIntyre
Manchester,NH
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Envy Sports Club and Pool
Manchester, NH
12.2021 - Current
- Collaborated with management on developing strategic plans for achieving business goals.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Communicated regularly with customers to gain insights into their needs.
- Ensured compliance with safety regulations and company policies.
- Created reports on sales trends, inventory levels, and financial data.
- Managed customer service inquiries and complaints in a timely manner.
- Recruited and trained new employees to meet job requirements.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Produced thorough, accurate and timely reports of project activities.
- Assigned work and monitored performance of project personnel.
- Delegated work to staff, setting priorities and goals.
- Maintained up-to-date knowledge of company products and services.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Grounds Crew Member
The Derryfield Country Club
Manchester, NH
06.2019 - 08.2021
- Followed planned landscaping designs to lay sod, seed grass or plant flowers and foliage.
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
- Performed preventative maintenance to keep equipment in excellent working condition.
- Communicated with supervisors about any issues or concerns that arose during work hours.
- Trimmed or edged around flower beds, walks, or walls.
- Applied fertilizers and herbicides to lawns and gardens according to safety protocols.
- Provided customer service, addressing client concerns and ensuring satisfaction with completed projects.
- Cut and trimmed lawns using power mowers and edgers.
- Operated light construction equipment such as tractors, mowers, blowers, trimmers and other power tools.
- Utilized automatic sprayers to mix and spray fertilizers and herbicides onto grass and trees.
- Cared for lawns by mulching, aerating, weeding or grubbing.
- Pruned trees and bushes to improve visibility and shape.
- Collaborated with other crew members to complete large-scale projects efficiently.
- Maintained cleanliness and organization of work areas, tools, and equipment.
- Responded to customer inquiries regarding landscape services.
- Used hand tools to break up clumps of dirt, transplant seedlings and mix in fertilizers.
- Raked, mulched and composted leaves.
- Operated landscaping equipment to maintain grounds and remove trees.
- Performed regular maintenance of grounds, including mowing, trimming, edging, pruning, and planting.
- Cleaned up work sites after each job was completed; disposed of trash properly.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Golf Course Attendant
Manchester Country Club
Manchester, NH
07.2020 - 02.2021
- Inspected golf carts prior to rental to ensure they are in good working order.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Closed down rides with faulty equipment and notified supervisor.
- Managed inventory and restocked supplies in the pro shop and on the course.
- Maintained the cleanliness of clubhouse and grounds by picking up trash and debris.
- Assisted with the setup and takedown of golf tournaments and events.
- Collected and cleaned golf balls from driving range and practice areas.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Maintained cleanliness and orderliness of golf course grounds and facilities.
- Maintained inventory levels of golf carts, tees, range balls, towels and water station supplies.
- Enforced all golf course policies and regulations to maintain a safe environment.
- Assisted patrons with unloading and loading to remain compliant with safety regulations.
- Supported protection and security of club equipment and guest property.
- Executed or delegated club cleaning tasks and club equipment transfers.
- Prepared and maintained scorecards, pencils, tees, divot tools and other supplies needed for play.
- Monitored driving range and bag drop area for cleanliness and alignment with company standards.
- Operated golf carts and other maintenance equipment safely and efficiently.
- Provided excellent customer service to members and guests, ensuring a positive golfing experience.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
Education
Some College (No Degree) - Sports Management
Southern New Hampshire University
Hooksett, NHSkills
- Sales monitoring
- Compliance
- Sales growth
- Multitasking and organization
- Business development
- Coaching and mentoring
- Business development understanding
- Reporting and documenting
- Customer relations
- Marketing
- Operations management
- Product and service sales
- Verbal and written communication
- Customer service and satisfaction
- Customer rapport
- Problem-solving
Certification
- Currently in pursuit of NASM personal trainer certification
Accomplishments
- Captain of the hockey, lacrosse, and golf teams at Memorial High School
- MVP recipient for hockey, lacrosse, and golf teams at Memorial High School
- Outstanding student-athlete award recipient at Memorial High School
Affiliations
- Hybrid exercise training
- Golf enthusiast
- Mens league hockey
Timeline
Assistant Manager
Envy Sports Club and Pool
12.2021 - Current
Golf Course Attendant
Manchester Country Club
07.2020 - 02.2021
Grounds Crew Member
The Derryfield Country Club
06.2019 - 08.2021
Some College (No Degree) - Sports Management
Southern New Hampshire University
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