Kenneth Minnick
El Cajon,CA
Summary
Dynamic professional with a robust background in aerospace maintenance and customer service, notably with the US Air Force. Excelled in aircraft troubleshooting and maintenance, ensuring mission effectiveness. Demonstrated exceptional communication skills, coordinating with engineers and managing teams. Proven ability to enhance customer satisfaction and maintain high levels of quality control. Ready to combine skills past and present for the technical writing role.
Overview
11
11
years of professional experience
Work History
Service Writer
FOX Factory Inc.
06.2021 - Current
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Worked effectively with repair technicians and parts providers, staying current on availability, parts forecasting, and service processes.
- Logged work orders and change orders Oracle database to track job status, parts pricing and shipping logistics.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Collaborated with Design and Application Engineers on proper shock fitment and functionality to various styles of race trucks.
- Worked hands on with FOX race tuners in the field analyzing ride dynamics in order to make adjustments to shock internals.
- Took on various customer service tasks to include parts orders and technical guidance for fitment and re-builds.
Retail Customer Service Associate
Olive Hill Farm
10.2019 - 05.2020
- Sold locally sourced olive oil and vinegars at a storefront.
- Maintained a clean and organized store environment, enhancing customer shopping experience.
- Enhanced customer satisfaction by providing exceptional service.
Aerospace Maintenance Journeyman
US Air Force
08.2013 - 08.2019
- Ensure mission effectiveness for USAF Air Mobility Command on the KC-10, providing airborne refueling to USAF and or NATO alliance aircraft.
- Achieved swift resolutions for critical system malfunctions by leveraging extensive AFTO knowledge in hydraulics, propulsion, avionics instruments, pneumatics and electronics.
- Upheld high levels of quality control in all aspects of maintenance tasks, ensuring consistent adherence to AFTO series tech manuals.
- Demonstrated exceptional problem-solving abilities when faced with challenging repair situations under mission demands as a flying crew chief.
- Trained and instructed airmen on maintenance procedures.
- Held supervisor role over 4 airmen, providing mentorship, handling training and writing performance reports.
- Optimized inventory management by tracking essential parts, tools, and equipment for timely repairs off station.
- Provided expert guidance on aircraft electrical systems, contributing to a high-performing team environment.
- Maintained accurate documentation of all maintenance tasks, referencing AFTO tasks in the dedicated aircraft forms and ensuring G081 reflection for digital transparency.
- Collaborated with Maintenance Operations Command to ensure proper parts and additional maintenance specialties were in route for off base maintenance.
Education
Associate of Science - Biology
Allan Hancock College
Santa Maria, CAAssociate of Science - Biophysics
Cuyamaca College
El Cajon, CA06-2025
High School Diploma -
Frontier High School
Bakersfield, CA06-2011
Skills
Aircraft Maintenance and Troubleshooting
AFTO Forms
Communicating with Design and Application Engineers
Schedules coordination
Attention to detail
Timeline
Service Writer
FOX Factory Inc.
06.2021 - Current
Retail Customer Service Associate
Olive Hill Farm
10.2019 - 05.2020
Aerospace Maintenance Journeyman
US Air Force
08.2013 - 08.2019
Associate of Science - Biology
Allan Hancock College
Associate of Science - Biophysics
Cuyamaca College
High School Diploma -
Frontier High School
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