Kenneth Moldenhauer
Berlin,WI
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Sales/Dispatcher/Systems
Spectrum
Fond Du Lac, WI
07.2007 - 09.2014
- Coordinated daily dispatch operations to optimize work schedules and enhance efficiency.
- Managed communication between field technicians and customers to ensure timely service completion.
- Implemented process improvements that increased response times for service requests.
- Oversaw the resolution of escalated customer issues, ensuring high levels of satisfaction and service quality.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Monitored critical system nodes to ensure operability
Education
No Degree - Programmer/Analyst
Moraine Park Technical College
Fond Du Lac, WISkills
- Customer service
- Record keeping
- Training new hires
- Decision-making
- Active listening
- Dispatch software
- Time management
- Problem-solving
- Work order management
- Database management
Accomplishments
Graduated USAF Law Enforcement Academy - Lackland AFB, Texas - Served 12 years active duty in the United States Air Force
Timeline
Sales/Dispatcher/Systems
Spectrum
07.2007 - 09.2014
No Degree - Programmer/Analyst
Moraine Park Technical College