Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kenneth Murray

Kenneth Murray

Las Vegas,Nevada

Summary

Dynamic and results-driven operations professional with over 10 years of leadership experience in sales, customer support, and team management. Adept at optimizing workflows, driving performance through KPIs, and cultivating strong relationships peers. Proven ability to operate effectively in high-pressure environments, implement process improvements, and deliver exceptional customer experiences with multiple CRM's.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Administrative Specialist

Bank of America
07.2024 - Current
  • Managed customer inquiries related to credit, finance, loans, and collections.
  • Assisted clients in understanding banking products, resolving account issues, and navigating financial services.
  • Provided expert guidance on financial solutions, ensuring compliance with banking regulations.

Administrative Support Agent

State Farm
10.2023 - 11.2024
  • Provided customer support for insurance policies, claims processing, and account management.
  • Assisted clients with inquiries related to coverage, policy changes, and billing concerns.
  • Resolved customer issues through troubleshooting and policy analysis.
  • Maintained compliance with company policies and industry regulations.

Sales and Customer Support Manager

Amazon
08.2020 - 10.2023
  • Designed and implemented a comprehensive company handbook outlining corporate policies and procedures.
  • Integrated technology solutions to improve operational efficiency and accountability.
  • Hired, onboarded, and trained team members to meet evolving business demands.
  • Evaluated workflows to identify and implement best practices, reducing costs and increasing employee satisfaction.
  • Monitored and improved performance using KPIs and metrics.
  • Oversaw scheduling, training, and inventory management while addressing customer concerns effectively.

Sales Manager

Google
06.2018 - 08.2020
  • Led a large sales team in achieving performance goals through coaching, mentoring, and recurrent training.
  • Handled escalated customer interactions and provided solutions to complex issues.
  • Conducted performance evaluations, set individual and team objectives, and implemented improvement plans.
  • Designed incentive-based programs to boost morale and improve productivity.
  • Developed reports on team performance, analyzing trends and recommending action plans.
  • Increased sales revenue by developing and implementing effective sales strategies.

Premier Service Agent

Asurion
07.2016 - 07.2018
  • Delivered exceptional technical support across multiple platforms (Windows, Android, iOS).
  • Diagnosed hardware and software issues, coordinating with developers for resolutions.
  • Facilitated user training while working with management for process optimization.

Box Office Associate

Caesars Entertainment
09.2014 - 10.2016
  • Managed ticket sales and event reservations effectively.
  • Enhanced guest experience through comprehensive city and property insights.
  • Fostered an inclusive workplace culture by encouraging collaboration across teams.

Education

High School Diploma -

Desert Pines HS
Las Vegas, NV
06-2013

Skills

  • Sales Leadership & Management
  • Team Building & Training
  • Key Performance Metrics (KPIs)
  • Process Optimization
  • Customer Relationship Management
  • Problem-Solving & Critical Thinking
  • Verbal & Written Communication
  • Data Analysis & Reporting
  • Microsoft Office Suite & CRM Tools
  • Technical Support & Troubleshooting

Certification

  • CAP - Certified Administrative Professional
  • Licensed Life and Health Insurance - April April 3rd 2022 - April 1st, 2025

Timeline

Administrative Specialist

Bank of America
07.2024 - Current

Administrative Support Agent

State Farm
10.2023 - 11.2024

Sales and Customer Support Manager

Amazon
08.2020 - 10.2023

Sales Manager

Google
06.2018 - 08.2020

Premier Service Agent

Asurion
07.2016 - 07.2018

Box Office Associate

Caesars Entertainment
09.2014 - 10.2016

High School Diploma -

Desert Pines HS

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Kenneth Murray