Kenneth Murray
Las Vegas,Nevada
Summary
Dynamic and results-driven operations professional with over 10 years of leadership experience in sales, customer support, and team management. Adept at optimizing workflows, driving performance through KPIs, and cultivating strong relationships peers. Proven ability to operate effectively in high-pressure environments, implement process improvements, and deliver exceptional customer experiences with multiple CRM's.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Specialist
Bank of America
07.2024 - Current
- Managed customer inquiries related to credit, finance, loans, and collections.
- Assisted clients in understanding banking products, resolving account issues, and navigating financial services.
- Provided expert guidance on financial solutions, ensuring compliance with banking regulations.
Administrative Support Agent
State Farm
10.2023 - 11.2024
- Provided customer support for insurance policies, claims processing, and account management.
- Assisted clients with inquiries related to coverage, policy changes, and billing concerns.
- Resolved customer issues through troubleshooting and policy analysis.
- Maintained compliance with company policies and industry regulations.
Sales and Customer Support Manager
Amazon
08.2020 - 10.2023
- Designed and implemented a comprehensive company handbook outlining corporate policies and procedures.
- Integrated technology solutions to improve operational efficiency and accountability.
- Hired, onboarded, and trained team members to meet evolving business demands.
- Evaluated workflows to identify and implement best practices, reducing costs and increasing employee satisfaction.
- Monitored and improved performance using KPIs and metrics.
- Oversaw scheduling, training, and inventory management while addressing customer concerns effectively.
Sales Manager
Google
06.2018 - 08.2020
- Led a large sales team in achieving performance goals through coaching, mentoring, and recurrent training.
- Handled escalated customer interactions and provided solutions to complex issues.
- Conducted performance evaluations, set individual and team objectives, and implemented improvement plans.
- Designed incentive-based programs to boost morale and improve productivity.
- Developed reports on team performance, analyzing trends and recommending action plans.
- Increased sales revenue by developing and implementing effective sales strategies.
Premier Service Agent
Asurion
07.2016 - 07.2018
- Delivered exceptional technical support across multiple platforms (Windows, Android, iOS).
- Diagnosed hardware and software issues, coordinating with developers for resolutions.
- Facilitated user training while working with management for process optimization.
Box Office Associate
Caesars Entertainment
09.2014 - 10.2016
- Managed ticket sales and event reservations effectively.
- Enhanced guest experience through comprehensive city and property insights.
- Fostered an inclusive workplace culture by encouraging collaboration across teams.
Education
High School Diploma -
Desert Pines HS
Las Vegas, NV06-2013
Skills
- Sales Leadership & Management
- Team Building & Training
- Key Performance Metrics (KPIs)
- Process Optimization
- Customer Relationship Management
- Problem-Solving & Critical Thinking
- Verbal & Written Communication
- Data Analysis & Reporting
- Microsoft Office Suite & CRM Tools
- Technical Support & Troubleshooting
Certification
- CAP - Certified Administrative Professional
- Licensed Life and Health Insurance - April April 3rd 2022 - April 1st, 2025
Timeline
Administrative Specialist
Bank of America
07.2024 - Current
Administrative Support Agent
State Farm
10.2023 - 11.2024
Sales and Customer Support Manager
Amazon
08.2020 - 10.2023
Sales Manager
Google
06.2018 - 08.2020
Premier Service Agent
Asurion
07.2016 - 07.2018
Box Office Associate
Caesars Entertainment
09.2014 - 10.2016
High School Diploma -
Desert Pines HS
Similar Profiles
Julia PerezJulia Perez
Private Client Manager at Bank of America Private BankPrivate Client Manager at Bank of America Private Bank
Devi MaksutiDevi Maksuti
Personal Banker at Bank of AmericaPersonal Banker at Bank of America
Yakia BellYakia Bell
Fraud Analyst at Bank of AmericaFraud Analyst at Bank of America