SANDRA GARAVENTA
Folsom,CA
Summary
Experienced and versatile professional with a strong background in administrative operations, sales, and program management. Known for exceptional people skills, and a proven ability to drive organizational success. Adept at anticipating business needs, fostering positive relationships, and ensuring smooth operational workflows.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administrative Specialist
KALA BRAND MUSIC
Petaluma, CA
09.2024 - 02.2025
- Developed and implemented policies and procedures to streamline office operations across multiple locations (CA, VA, HI).
- Managed office supplies and vendor relationships, ensuring efficient procurement processes for three regional offices.
- Spearheaded the selection and implementation of a new VOIP phone system for remote work after the pandemic.
- Approved credit memos for customer service representatives, ensuring accurate financial processing.
- Supervised and approved employee hours for various departments in compliance with California labor laws.
- Coordinated travel logistics for sales, technical, and management teams attending multiple trade shows annually.
Customer Service Supervisor
KALA BRAND MUSIC
Petaluma, CA
08.2019 - 09.2024
- Developed departmental policies and procedures to enhance customer service efficiency.
- Leveraged customer service analytics (Zendesk, Netsuite) to provide actionable insights, improving team performance and customer satisfaction.
- Managed and coached a team of customer service representatives, ensuring effective communication and problem-solving in escalated situations.
- Strengthened brand loyalty by delivering superior service and fostering strong customer relationships.
Sales Associate
COACH
Petaluma, CA
06.2019 - 08.2020
- Engaged with customers to drive sales of luxury products through personalized service and effective clienteling.
- Sourced new customers and cultivated long-term relationships, enhancing customer retention.
- Maintained an organized sales floor and ensured smooth operations from product representation to point-of-sale transactions.
Sales Support Specialist
KALA BRAND MUSIC
Petaluma, CA
08.2017 - 08.2019
- Provided comprehensive sales support to a team of nine sales representatives, processing up to 100 orders daily via SAP.
- Collaborated closely with accounting to resolve credit holds and ensure timely delivery of products.
- Handled customer inquiries and ensured seamless communication between sales teams, warehouses, and customers.
- Managed special orders for key accounts, ensuring accurate and timely fulfillment.
Sales Support Specialist
CLOUD4WI
San Francisco, CA
05.2016 - 05.2019
- Delivered strategic sales support to key clients, facilitating product selection and utilizing organizational resources
Team Lead
JUST BETWEEN FRIENDS
Santa Rosa, CA
03.2013 - 04.2016
- Directed and motivated volunteers to achieve merchandising and sales goals at community events.
PTA President
SONOMA MOUNTAIN ELEMENTARY SCHOOL
Petaluma, CA
09.2007 - 06.2012
- Led monthly meetings with parents to address concerns, organize fundraising events, and promote school community engagement.
- Successfully raised over $30K through various fundraising initiatives.
Education
Bachelor of Science - Business Administration & Economics
Saint Mary's College
Moraga, CA01.1988
Skills
- Office Operations and Administration
- Sales and Customer Relationship Management
- Program and Project Management
- Strategic Planning and Process Improvement
- Team Leadership and Staff Development
- Conflict Resolution and Problem Solving
- Data Analysis and Reporting
- Event and Travel Coordination
Certification
California Real Estate License, 1998
References
Available upon request.
Timeline
Administrative Specialist
KALA BRAND MUSIC
09.2024 - 02.2025
Customer Service Supervisor
KALA BRAND MUSIC
08.2019 - 09.2024
Sales Associate
COACH
06.2019 - 08.2020
Sales Support Specialist
KALA BRAND MUSIC
08.2017 - 08.2019
Sales Support Specialist
CLOUD4WI
05.2016 - 05.2019
Team Lead
JUST BETWEEN FRIENDS
03.2013 - 04.2016
PTA President
SONOMA MOUNTAIN ELEMENTARY SCHOOL
09.2007 - 06.2012
Bachelor of Science - Business Administration & Economics
Saint Mary's College
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