Kenneth Nacua
Stockton,CA
Summary
Seasoned Operations Supervisor with over 9 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans, heavy equipment allocation and providing excellent professional customer service and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, customer service, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Representative
Toyota Town Stockton
05.2024 - Current
- Increased sales revenue by introducing customers to vehicles that suited their needs and lifestyles.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques on 20+ Toyota Motor products.
- Negotiated several payment options and leases that suited the customers financial goals.
Operations Supervisor
US Army
03.2021 - Current
- Conducted monthly peer reviews to for 3 junior leaders under me. Worked on areas of improvement for them to succeed in their careers and to be promoted within 6 months.
- Oversaw numerous training events that had 80 junior officers. Supplied equipment and manpower needed to properly allocate conduct training for multiple classes of new officers for job training.
- Conducted quarterly SOP training and regulation on current organizations workflow for 100+ service members since March 2021.
- Trained new employees, (2-3 every 6 months) to conduct maintenance ands daily operations around Harmony Church area.
Operations Supervisor / 19K M1 Tank Crewman
US Army
10.2015 - Current
- Operated and commanded multiple heavy tracked equipment and wheeled equipment. Had crews of at least 3 personal.
- Established relationships with maintenance teams to troubleshoot and maintain 8 pieces of heavy equipment worth up to $20 Million each.
- Trained and mentored 10 plus service members on Tank to ensure proficiency and readiness of crew members.
- Volunteered in May 2018 Armed Forces Day Parade in Torrance CA. Demonstrated and conversed with local community about the military and developed friendly relationships within the community.
Education
High School Diploma -
Edison High School
Stockton, CA05.2015
Skills
- Customer Engagement
- Prospecting
- Customer Service
- Product Knowledge
- Staff Supervision
- Leadership relationship development
- Cross Team Coordination
- Policy Implementation
- Analytical Skills
- Quality Assurance
Certification
- Salesperson License No. S712522 - 5/20/2024 - 5/20/2027
- Basic Leadership Course Certificate - February 2019 - March 2019
- Advanced Leadership Course Certificate - March 2021 - May 2021
Timeline
Sales Representative
Toyota Town Stockton
05.2024 - Current
Operations Supervisor
US Army
03.2021 - Current
Operations Supervisor / 19K M1 Tank Crewman
US Army
10.2015 - Current
High School Diploma -
Edison High School
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