Kenneth Nicaragua
Miami
Summary
Dynamic and results-driven professional with extensive experience at P.F. Changs, excelling in customer service and cash register operations. Proven ability to manage large parties with ease while maintaining high standards of hygiene and safety. Bilingual and adaptable, I thrive in diverse environments, ensuring exceptional experiences for all customers. Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
3
3
years of professional experience
Work History
Server
P.F Changs
The Falls
05.2024 - 05.2025
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- I've managed to take care of party of 28 people by myself with little to no problem.
- Bussed and reset tables to keep dining room and work areas clean.
- Inspected dishes and utensils for cleanliness.
- Answered customers' questions, recommended items, and recorded order information.
EditDeletemove
Sales Associate
Spencer's
03.2023 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
Server
Dennys Restaurant
Cutler Bay
06.2022 - 12.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- I've managed to take care of party of 28 people by myself with little to no problem.
- Bussed and reset tables to keep dining room and work areas clean.
- Inspected dishes and utensils for cleanliness.
- Answered customers' questions, recommended items, and recorded order information.
Education
High School Diploma -
Robert Morgan Educational Center
Miami, FL06.2021
Skills
- Fast Learner
- Very Patient
- Bilingual
- Verbal and Written Communication
- Store Opening and Closing
- Sales Training
- Customer Seating
- Customer Service
- Teamwork and Collaboration
- Stockroom Organizing
- Cash register operation
- Adapt to diverse groups
Languages
- English, Native or Bilingual
- Spanish, Full Professional
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Server
P.F Changs
05.2024 - 05.2025
Sales Associate
Spencer's
03.2023 - 05.2023
Server
Dennys Restaurant
06.2022 - 12.2022
High School Diploma -
Robert Morgan Educational Center