Maria Rodriguez
Oakland Park
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
13
13
years of professional experience
Work History
Server
The Ben Hotel, Autograph Collection
03.2025 - 12.2025
- Delivered exceptional guest service in high-pressure dining environment.
- Managed order accuracy and timely delivery to enhance customer satisfaction.
- Trained and mentored new staff on restaurant protocols and service standards.
Lead Server
Canopy By Hilton
03.2020 - 02.2025
- Trained and mentored new staff on service protocols and menu knowledge.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Lead Server
Mizner Country Club
02.2018 - 11.2020
- Trained, mentor and support new and existing employees
- Address and resolve any members concerns or complaints promptly and professionally
- Provide a memorable dining experience
Server
Marriott Beach Resort & Spa
01.2014 - 02.2018
- Informed guests of daily specials and signature menu items
- Optimize service quality by actively listening and responding to customer requests
Server
Waterstone Resort & Marina, Curio Collection
05.2013 - 11.2016
- Optimize service quality by actively listening and responding to customer requests
- Described daily specials and recommended popular dishes on request
Education
Certificate - Hospitality And Tourism Management
FAU
Boca RatonSkills
- Team management
- Employee training
- Attention to detail
- Fast Learner
- Adaptability in a Fast-paced Environment
- Strong work ethic
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
The Ben Hotel, Autograph Collection
03.2025 - 12.2025
Lead Server
Canopy By Hilton
03.2020 - 02.2025
Lead Server
Mizner Country Club
02.2018 - 11.2020
Server
Marriott Beach Resort & Spa
01.2014 - 02.2018
Server
Waterstone Resort & Marina, Curio Collection
05.2013 - 11.2016
Certificate - Hospitality And Tourism Management
FAU