Kenneth Oliveras

• Sold commercial vehicles to businesses and individual clients.
• Conducted product demonstrations and test drives.
• Negotiated sales agreements and financing options with customers.
• Developed and maintained relationships with corporate clients.
• Achieved and exceeded monthly sales targets.
• Resolved customer complaints in a timely manner.
• Met with existing customers to discuss their needs and offered solutions.
• Maintained up-to-date knowledge of industry trends and competitive landscape.
• Conducted market research to identify potential clients in the area.
• Participated in training sessions to stay up-to-date on industry trends.

• Upsold additional products or services when appropriate.
• Maintained records of customer interactions and transactions.
• Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
• Provided accurate estimates of repair costs, labor times and parts prices to customers.
• Promptly responded to customer inquiries via phone, email or in person.
• Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
• Tracked customer requests, comments, problems, issues and resolutions within designated systems.

• Led a team of five employees, coordinating daily operations and task assignments.
• Trained and mentored team members to improve performance and productivity.
• Ensured compliance with all applicable laws, regulations, and policies related to customer service operations.
• Resolved escalated customer complaints promptly and professionally.

maintained high standards of store presentation and customer satisfaction.

• Managed resources effectively by allocating tasks according to individual strengths.
• Coordinated with other departments to resolve customer issues quickly and efficiently.

• Managed daily operations including scheduling personnel and assigning tasks.
• Monitored inventory levels to ensure efficient stock control.
• Collaborated with vendors to negotiate service contracts and pricing agreements.
• Implemented strategies for continuous improvement in all aspects of warehouse operations.
• Oversaw the loading and unloading of incoming and outgoing shipments.
• Ensured accuracy of shipping and receiving documents.
• Created systems for tracking orders from receipt through completion.
• Inspected warehouse areas to identify potential hazards and unsafe conditions.