Kenneth Osborne
Account/Sales Manager
Northville,MI
Summary
Highly effective Account Manager bringing comprehensive background managing top accounts for wide variety of companies in various industries. Sales professional with extensive experience in account and customer relationship management. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility. Service-oriented Sales Manager with more than 30 years of experience developing relationships and partnerships. Strategic and analytical with motivational leadership style and expertise in building new network connections, promoting products and expanding territories.
Overview
47
47
years of professional experience
3
3
years of post-secondary education
Work History
Sales Director/Account Manager
Die Services International
Belleville, MI
01.2010 - 08.2022
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Anticipated clients' needs by staying in touch on regular basis.
- Negotiated prices, terms of sale and service agreements.
- Monitored market activity and quoted pricing to maintain healthy profit margins.
- Created sales contacts with on- and off-premise accounts.
- Maintained central database of key contacts, risk ratings, financial impact and key issues.
- Attracted 25 new accounts in 3 year's through targeted client development.
Sales Director/Account Manager
Richard Tool & Die
New Hudson, MI
05.2001 - 08.2022
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Anticipated clients' needs by staying in touch on regular basis.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Negotiated prices, terms of sale and service agreements.
- Created proposals for new and repeat customer business transactions.
- Contacted regular and prospective customers to explain product features and solicit orders.
- Created sales contacts with on- and off-premise accounts.
- Managed portfolio of 40 accounts totaling $25,000,000 in sales.
Account Program Manager
Diversified Tooling Group
Madison Heights, Michigan
02.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
- Excellent communication skills, both verbal and written.
Engineering Manager/Director of Sales
Arrowsmith International
Southfield, MI
01.1984 - 03.2001
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Accomplished multiple tasks within established timeframes.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Applied customer feedback to develop process improvements and support long-term business needs.
Tool Die Maker
Detroit Gage & Tool
Detroit, MI
02.1978 - 07.1984
- Computed dimensions, shapes and specific sizes for dies based on design outlines.
- Conceptualized and designed new products using computer software and 3D imaging to assess validity.
- Adjusted and ground dies, tools and parts after production to assure quality control and usability.
- Polished and refined tool surfaces, both flat and contoured using abrasive stones, power grinders and emery cloths.
Education
Associate of Applied Science - Industrial Manufacturing
Schoolcraft College
Livonia, MI 09.1979 - 05.1982
Skills
- Customer Complaint Resolution
- Bid Request Management
- Sales Program Coordination
- Persuasive Negotiations
- Site Visits
- Promotions and Marketing Strategies
- Client Base Retention
- New Business Generation
- Customer Portfolio Management
- Customer Service and Assistance
- Strategic Account Development
- Supplier Relations
- Manufacturing Engineering
- Accounts Payable and Accounts Receivable
- Special Assignments
Problem-Solving
Project Management
Strategic Planning
Process Improvement
Decision-Making
Team leadership and direction
Customer Service
Relationship Building
Scheduling and Planning
Business Development
Revenue Growth
Sales and Marketing
Accomplishments
Key member of team that secured long term agreement with General Motors for Progressive Dies.
As Sales Director received supplier code from Chrysler in first year that has resulted in over 20 years of business with them.
12 years ago Richard Tool purchased the old Republic Die & Tool and renamed it Die Services International which had zero revenue. Today they have sales exceeding 25 million and a leader in the Service stamping industry.
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Company CulturePaid time offFlexible work hoursWork from home optionCareer advancementWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Journeyman Tool & Die Maker
Timeline
Account Program Manager
Diversified Tooling Group
02.2023 - Current
Sales Director/Account Manager
Die Services International
01.2010 - 08.2022
Sales Director/Account Manager
Richard Tool & Die
05.2001 - 08.2022
Engineering Manager/Director of Sales
Arrowsmith International
01.1984 - 03.2001
Associate of Applied Science - Industrial Manufacturing
Schoolcraft College
09.1979 - 05.1982
Tool Die Maker
Detroit Gage & Tool
02.1978 - 07.1984
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