Kenneth Perez
Casselberry,FL
Summary
Organized and proactive Administrative Assistant with a strong focus on data management, CRM upkeep, and client engagement. I enjoy using email marketing strategies to reconnect with clients and keep communication clear and timely. My approach to managing client accounts and refining CRM data has helped improve reporting accuracy and foster better customer relationships. I’m also training as a data analyst, expanding my skills in data-driven insights to bring even more value to the team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Mosquito Joe
Orlando, FL
06.2023 - Current
- Composed letters, memos, reports, emails, presentations, and other written correspondence, as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Coordinated mailings, including sorting mail and preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Prepared expense reports on behalf of executives, following company policies and procedures.
Crew Chief
Servpro
Casselberry, FL
02.2020 - 06.2023
- Managed daily operations of team members to ensure efficient and successful completion of tasks.
- Conducted detailed inspections to identify areas in need of restoration due to fire, smoke, or water damage.
- Developed strategies for restoring damaged items such as furniture, electronics, and documents.
- Provided customers with estimates for the cost of restoration services.
- Maintained a safe working environment by following all safety protocols.
- Created detailed reports summarizing all installation activities.
- Managed multiple projects simultaneously while meeting deadlines.
Tech Support Specialist
Alorica
Lake Mary, FL
03.2017 - 02.2020
- Provided technical support to customers via phone and email.
- Analyzed computer issues, identified root causes, and implemented solutions.
- Troubleshoot hardware and software problems on Windows platforms.
- Created detailed reports of all service activities for management review.
- Collaborated with internal teams to resolve escalated customer queries quickly.
- Verified accuracy of client data by running periodic audits.
Education
Associate of Science - Business
DeVry University
Orlando, FL06-2025
High School Diploma -
Lake Howell High School
Winter Park, FL05-2016
Skills
- Check processing
- Data organization
- Microsoft Excel, PowerPoint, Word, Access
- QuickBooks
- Payroll
- Deadline-oriented
- Operational processes
- Customer and client relations
- Resourceful
- Executive management support
Affiliations
- Online Courses
- Job Simulations
- Extra Curricular Activities
Accomplishments
- Deans List, GPA of 3.5 or Higher, DeVry University, September 2024
Certification
- Microsoft Excel - Excel from Beginner to Advanced - Issued Oct 2024 - Udemy
- Level 1: Excel White Belt - Issued Aug 2024 - McGraw Hill
Languages
English
Native/ Bilingual
Spanish
Limited
Accenture North America - Data Analytics and Visualization Job Simulation
- Completed a simulation focused on advising a hypothetical social media client as a Data Analyst at Accenture
- Cleaned, modeled and analyzed 7 datasets to uncover insights into content trends to inform strategic decisions
- Prepared a PowerPoint deck and video presentation to communicate key insights for the client and internal stakeholders
Timeline
Administrative Assistant
Mosquito Joe
06.2023 - Current
Crew Chief
Servpro
02.2020 - 06.2023
Tech Support Specialist
Alorica
03.2017 - 02.2020
Associate of Science - Business
DeVry University
High School Diploma -
Lake Howell High School
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