Kenneth Pickens
Spokane,WA
Summary
Dynamic leader and Owner / Vice President at Access Unlimited And Security Inc, adept in operations management and customer relations. Excelled in driving business growth through strategic planning and relationship building, achieving significant client retention. Skilled in project management and team leadership, consistently enhancing operational efficiency and fostering a culture of collaboration.
Overview
17
17
years of professional experience
Work History
Owner / Vice President
Access Unlimited And Security Inc
05.2007 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Project Bidding - DOD and Government agencies
- Support Field to Client Projects
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
Education
United States Air Force
Biloxi, MS, Wichita Falls, TXSkills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Project Management
- Operations Management
- Business Management
- Business Planning
- Strategic Planning
- Project estimating
- Staff Management
- Team Oversight
- Business Development
- Business Administration
- Sales Leadership
- Employee Development
- Contract Management
- Bidding processes
- Budget Development
- Regulatory Compliance
- Quality Management Systems
- Team Leadership
Accomplishments
President of Boys and Girls Clubs of Spokane County
January 2016 - January 2020
Timeline
Owner / Vice President
Access Unlimited And Security Inc
05.2007 - Current
United States Air Force
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