Richard DeSanno
Hernando,FL
Summary
Dynamic operations leader with a proven track record at TNT Automotive Corporation, excelling in budget control and conflict resolution. Expert in logistics management, I drive customer engagement and foster staff delegation to achieve operational excellence. Committed to enhancing customer satisfaction and delivering impactful results in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Vice President of Operations /Small Business Co-Owner
TNT Automotive Corporation
New Hyde Park, NY
08.2019 - 08.2023
- Negotiated contracts with vendors, suppliers, and service providers.
- Managed daily operations, including budgeting, forecasting, resource planning, and scheduling.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Determined performance goals and offered tactics for achieving milestones.
- Resolved escalated customer complaints regarding product and service quality or delivery delays.
- Provided direction to staff on all aspects of operational processes.
- Ensured compliance with applicable laws and regulations related to operations.
Automotive Services Field Consultant
AAA Northeast
Garden City, NY
09.1998 - 08.2019
- Maintained accurate records of all activities conducted in the field.
- Resolved client inquiries and escalated issues as needed.
- Reported findings from field visits to senior executives.
- Provided technical support to clients in the field.
- Collected data and prepared reports for management review.
- Drafted proposals for new business opportunities.
- Generated regular reports on project progress and performance metrics.
- Assisted with account set up, onboarding, and implementation processes.
- Developed strategies to increase customer satisfaction levels.
- Facilitated training sessions and seminars on field consultant related topics.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Master of Arts - Communications
New York Institute of Technology
Old Westbury, NY06-1998
Bachelor of Science - Technical Writing
New York Institute of Technology
Old Westbury, NY12-1996
Skills
- Operations oversight
- Budget control
- Logistics management
- Cost analysis and savings
- Conflict resolution
- Customer engagement
- Staff delegation
- Active listening
- Interpersonal skills
- Customer relations
Affiliations
- Cycling
- Photography
- Reading
Timeline
Vice President of Operations /Small Business Co-Owner
TNT Automotive Corporation
08.2019 - 08.2023
Automotive Services Field Consultant
AAA Northeast
09.1998 - 08.2019
Master of Arts - Communications
New York Institute of Technology
Bachelor of Science - Technical Writing
New York Institute of Technology
Similar Profiles
TRENT HANNERTRENT HANNER
Service Advisor at TNT AutomotiveService Advisor at TNT Automotive
Samuel LampteySamuel Lamptey
Relationship Associate at Automotive Finance CorporationRelationship Associate at Automotive Finance Corporation
J. Christopher PictorJ. Christopher Pictor
Territory Manager at Automotive Credit CorporationTerritory Manager at Automotive Credit Corporation
Melissa MarcelinMelissa Marcelin
Receptionist at HearUSAReceptionist at HearUSA
Kristina FugateKristina Fugate
Collection Specialist at America's Car-Mart: Corporate OfficeCollection Specialist at America's Car-Mart: Corporate Office