Kenneth Raley
Charlotte,NC
Summary
Accomplished Quality Training Specialist with a proven track record at CSL Plasma, enhancing customer satisfaction and employee performance through expert problem-solving and effective management collaboration. Skilled in data analysis and quality assurance, achieving significant improvements in operational efficiency and client relations. Demonstrates strong analytical thinking and a commitment to excellence in every endeavor.
Overview
10
10
years of professional experience
Work History
Quality Training Specialist
CSL Plasma
11.2017 - Current
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Assistant Manager
Auto Zone Auto Parts
11.2015 - 02.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Lead Fueler
A.S.I.G
05.2014 - 04.2015
- Operated fuel tank trucks, hydrant carts and stationary carts to fuel aircraft.
- Improved customer satisfaction by providing professional service during aircraft fueling operations.
- Utilized advanced technology tools for precise measurement of delivered gallons, maintaining accuracy throughout the entire process.
- Calculated gallons pumped per aircraft while maintaining accurate account of fuel transactions.
- Efficiently managed time-sensitive tasks such as defueling aircraft during turnaround periods.
Education
Business Administration
Livingstone College
Salisbury, NC05.2008
High School Diploma -
Myers Park High School
Charlotte, NC06.2004
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Management collaboration
- Root Cause Analysis
- Project Planning
- Data Analysis
- Analytical Thinking
Timeline
Quality Training Specialist
CSL Plasma
11.2017 - Current
Assistant Manager
Auto Zone Auto Parts
11.2015 - 02.2017
Lead Fueler
A.S.I.G
05.2014 - 04.2015
Business Administration
Livingstone College
High School Diploma -
Myers Park High School
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