Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Interests
Timeline
Additional Information
Generic

Kenneth Ramos

Clearwater

Summary

Dynamic sales and customer service professional committed to fostering positive interactions, both over the phone and face-to-face. A proactive learner consistently seeking to absorb new information and implement innovative approaches to enhance customer experiences. Passionate about understanding customer needs and interests, building meaningful connections that not only satisfy but also delight, encouraging referrals to friends and family. Authorized to work in the U.S. for any employer and ready to contribute to a team that values exceptional service and growth.



Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales/Marketing Representative

Nco enterprise
01.2025 - Current
  • Door to door residential sales given to us by leads from our client

Security Officer

GardaWorld Security Services US
12.2023 - 01.2025
  • Working for the school system monitoring kids and maintaining a safe environment. as well as working events such as (concerts, hockey game, Live-entertainment)

Correctional Officer

Cambria county prison
02.2024 - 10.2024
  • Maintain security and watch over inmates on cell units. Transport inmates to and from outside events.

Satellite Dish Technician

See World Satellites
05.2022 - 10.2024
  • Providing customer service to customers while installing there satellite equipment into there home or servicing it. As well as selling them other products that we carried to better enhance there experience

Delivery Driver

American Freight Furniture and Mattress
02.2021 - 04.2023
  • Load and delivery furniture and appliances to customers as well as transfer supplies from our store to other surrounding stores. worked here till they filed for bankruptcy and closed the location I was at

AGS

Smarty pants daycare llc
05.2021 - 08.2022
  • Monitor and take care of pre-school to school age children creating lesson plans for them and activities. As well as providing medical assistance when needed

CNA - Certified Nursing Assistant

Bethlehem Home Care
09.2021 - 01.2022
  • Care for the well-being of the residents as well as help with there meals

Department Associate

The Home Depot
10.2019 - 03.2021
  • I have worked in all if the departments in my store and operate the machines as well. stocking supplies and unloading trucks

Cherry Picker Operator

Hit Promotional Products
01.2017 - 12.2019
  • Work on a cherry picker forklift pulling products in the warehouse to complete orders, as well as putting up stock that comes in. At times i as well help the dock workers with organizing the dock or unloading the product that comes in off the truck.

Carrier

Gill Logistics
02.2016 - 06.2019
  • Warehouse work unloading pallets with forklift off trucks and sorting supplies. As well as delivering supplies to hospitals and other businesses

Overnight valet supervisor

Parking managment company
09.2017 - 01.2018
  • Providing customer service to guest,parking guest cars in the garage,providing bell service.keeping the grounds clean assisting guest with information of upcoming and on going events at the hotel as well in the area

Sales Representative

AT&T
02.2016 - 09.2017
  • Working with customers and setting up accounts and knowing about everything that I need to on the new plans and phones coming out. as well I was part of the promotion team that would set up a tent at events to talk to people about switching over to us

Valet

Premier parking systems
03.2017 - 08.2017
  • Parking cars working overnight bell service providing customer service to guest

Patient Care Coordinator

DOCMJ
10.2016 - 03.2017
  • Working with patients to set up the process of obtaining their Medical Marijuana Recommendation. Handling patient records and imputing them into the system, Answering patient questions through(Text, Phone call, In pin-person visits).

Customer Service Representative

24-7 Intouch Incorporated
11.2015 - 01.2016
  • Helping customers navigate through the site and place orders. Track shipping information for the customer , provided updated promos and discounts that where being offered, replacing items if theyou where messed up
  • Accomplishments: I was able to be trained to take all types of calls, emails and online chats with customers to better assist and be able to float around the center to help what ever aspect's where needed
  • Skills Used: Great customer service, multitasking, computer skills,attention to detail

Customer Service Representative

Expert Marketing LLC
07.2015 - 10.2015
  • Place follow up calls with people that requested information about furthering there education and try to match them to a school that fits the area of study that they are looking for
  • Accomplishments: I was at times a heading call rep on my team on days that the call volume was high i would mostly get over half of my calls set up with schools that fit the areas that they where looking for
  • Skills Used: the ability to talk to people of all shorts and as well make them laugh and get to help them better there lift so i would say i use great customer service skills along with great people skills

Service Technician

KNIGHT ENTERPRISES
03.2015 - 07.2015
  • Bury drop cable under the ground,run Ariel lines to house,reconnect customers cable, disconnect customer cable, switch out old boxes and modems for new ones, and run new outlets to different parts of the house.
  • Accomplishments: i help out a lot of the guys that did not like or have the time to do the bury drops or pick up boxes they would give the jobs to me to do.
  • Skills Used: having to carry 28' ladders and over 500 feet of cable to the job that i was doing and having to go up telephone poles, working out in the summer heat, rain, all kinds of weather, working in addicts.... so i would say i use handy man skills straight and perseverance

Customer Service Representative

24-7 INTOUCH CONTACT CENTERS(wal-mart)
11.2014 - 03.2015
  • Helping customers navigate through the website, help them create accounts, walk them through placing a order, place a order for them, provide information about account activity, provide tracking information
  • Accomplishments: i had received Two WOW call certificates for having amazing calls that the customers asked to speak to the supervisor to say how well that i helped them though the process and that i actually am the reason that they would continue to shop with Wal-Mart, as well i was allowed time of the phone for having great status
  • Skills Used: customer service skills, the ability to listen to the details of the customer to solve there issue, keeping the customer happy all the way through the call and letting them know of everything that i was doing.

CNA-Certified Nurses Assistant

Largo Rehab And Spa
03.2014 - 10.2014
  • Taking care of the residents, feeding them lunch&dinner, providing them with full care like showers and helping them use the bathroom and giving showers to them, charting all that i have done and had to do.
  • Accomplishments: i was ask on countless occasions asked to stay over nights 11pm 7am on top of working my all ready 3pm-11pm shift beacuse they would be short and i was a good aid so they ask me to stay and as well ask me to work mornings some times
  • Skills Used: the schooling that i received to do the job, people skills, listening to them and treating them as anyone else, team work, dedication, communication

Crew Member

McDonald's
04.2013 - 01.2014
  • Cleaning the kitchen area,working the pay window for drive-tru, work the front counter, clean the lobby, clean bathrooms, unload the truck on delivery day, work in the stock room
  • Accomplishments: was put into the M.I.T(manager in training) program, was allowed more hours of work due to proving that i was hard working
  • Skills Used: customer service, cleaning, organization, people skills,determination

Education

Certificate - CNA

Southern Techical Institute
Pinellas Park, FL
01.2013

High school diploma - General Studies

Largo High School
Largo, FL
06.2011

Skills

  • Customer engagement
  • Guest relations management
  • Business-to-business sales
  • Logistics management
  • Reach truck operation
  • Efficient order picking
  • Proficient in Microsoft Word
  • Precision machining
  • Supply chain operations knowledge
  • NEC system management
  • Maintenance management
  • Certified forklift operator
  • Dementia care
  • Service Technician Experience
  • Logistics and delivery expertise
  • Handyman
  • EMT experience
  • Warehouse operations
  • Valet
  • Packaging
  • Pallet Jack
  • Sales
  • Logistics
  • Basic life support
  • Electrical Experience
  • Inventory Control
  • Drywall
  • RF scanner
  • Childcare
  • Medical records
  • Order Picker
  • Box truck
  • Home health
  • Hazmat
  • Carpentry
  • CPR
  • Manufacturing
  • Shipping And Receiving
  • Lawn Care
  • Materials Handling
  • Alzheimer's care
  • Efficient transportation management
  • Automotive Repair

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 10 staff members.

Affiliations

  • American Society of Safety Professionals

Certification

  • Forklift Certification
  • AED Certification
  • Armed Security License
  • CPR Certification
  • Non-CDL Class C
  • Driver's License
  • Food Handler Certification
  • BLS Certification
  • State Tested Nursing Assistant
  • CNA

Interests

  • Electronics and Circuit Building
  • Community Cleanup
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Watching Movies and TV Shows

Timeline

Sales/Marketing Representative

Nco enterprise
01.2025 - Current

Correctional Officer

Cambria county prison
02.2024 - 10.2024

Security Officer

GardaWorld Security Services US
12.2023 - 01.2025

Satellite Dish Technician

See World Satellites
05.2022 - 10.2024

CNA - Certified Nursing Assistant

Bethlehem Home Care
09.2021 - 01.2022

AGS

Smarty pants daycare llc
05.2021 - 08.2022

Delivery Driver

American Freight Furniture and Mattress
02.2021 - 04.2023

Department Associate

The Home Depot
10.2019 - 03.2021

Overnight valet supervisor

Parking managment company
09.2017 - 01.2018

Valet

Premier parking systems
03.2017 - 08.2017

Cherry Picker Operator

Hit Promotional Products
01.2017 - 12.2019

Patient Care Coordinator

DOCMJ
10.2016 - 03.2017

Carrier

Gill Logistics
02.2016 - 06.2019

Sales Representative

AT&T
02.2016 - 09.2017

Customer Service Representative

24-7 Intouch Incorporated
11.2015 - 01.2016

Customer Service Representative

Expert Marketing LLC
07.2015 - 10.2015

Service Technician

KNIGHT ENTERPRISES
03.2015 - 07.2015

Customer Service Representative

24-7 INTOUCH CONTACT CENTERS(wal-mart)
11.2014 - 03.2015

CNA-Certified Nurses Assistant

Largo Rehab And Spa
03.2014 - 10.2014

Crew Member

McDonald's
04.2013 - 01.2014

High school diploma - General Studies

Largo High School

Certificate - CNA

Southern Techical Institute

Additional Information

I am extreamly hard working and a quick learner with it comes to learning a new task i am very hands on and like to learn all that i can and that there is about the job that i am doing. I am a team player but as well and capiable of going off on my own and handeling the job at hand on my own i have great comunication skills as well listen and am not affraid to ask questions to better learn something.

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