Shanette Falaniko
Scottsdale
Summary
Dynamic sales and marketing professional with a proven track record at Elite Acquisitions, excelling in brand development and customer acquisition. Skilled in effective communication and employee training, I consistently enhance conversion rates and foster strong customer relationships, driving significant growth in sales and client satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales/Marketing Representative
Elite Aquisitions
Houston
05.2023 - 07.2024
- Brand ambassador for an energy supply company
- Face to face consumer sales and marketing
- Increased conversion rates for energy supply company
- Interviewed and trained new team members
Bra Fitting Specialist
Victoria's Secret
Houston
01.2022 - 05.2023
- Customer Service
- Diagnose for issues
- Sell Bra wardrobes
- Deliver emotional engaging customer experience that ultimately grow total bra sales
Data Entry Clerk
U.S. Legal Support
Houston
07.2021 - 09.2021
- Maintain database by entering new and updated account information
- Record retrieval
- Prepared and submitted legal request for attorneys and court
Supervisor
24-7 Intouch
Mesa
08.2020 - 04.2021
- Customer Service
- Take supervisor requested calls
- Assist agents in customer care performance
- Assist in Blue Link enrollment & account management
Financial Advisor
Primerica
Phoenix
04.2019 - 07.2020
- Assisted families in setting up financial stability through insurance.
- Recruiting via Social Media.
Amazon Associate
Amazon.com
Tempe
10.2018 - 06.2019
- Dispatching routes and operations director via a multi-computer screen and software programs.
- Operations planning.
Customer Service Representative
Safelite Group
Chandler
01.2017 - 07.2017
- Customer Service.
- Taking phone calls in a high volume establishment.
- Data Entry.
- Confirming insurance.
- Taking credit card payments.
Server
Shenanigans
01.2013 - 12.2014
Server
Marys Family Restaurant
01.2007 - 12.2013
Education
Associate of Science - Nursing
Oceanside High School
06-2002
Skills
- Brand development
- Customer acquisition
- Effective communication
- Employee training
- Customer relationship management
- Product knowledge
- Data entry accuracy
- Call center experience
- Appointment scheduling
- Multitasking and organization
- Conflict resolution
- Point of sale (POS) system operations
Certification
• Food Handler Certification
• Food Safety Manager Certification
• Arizona Alcohol Title 4 Certification
• Food Safety Manager Certification
• Arizona Alcohol Title 4 Certification
Timeline
Sales/Marketing Representative
Elite Aquisitions
05.2023 - 07.2024
Bra Fitting Specialist
Victoria's Secret
01.2022 - 05.2023
Data Entry Clerk
U.S. Legal Support
07.2021 - 09.2021
Supervisor
24-7 Intouch
08.2020 - 04.2021
Financial Advisor
Primerica
04.2019 - 07.2020
Amazon Associate
Amazon.com
10.2018 - 06.2019
Customer Service Representative
Safelite Group
01.2017 - 07.2017
Server
Shenanigans
01.2013 - 12.2014
Server
Marys Family Restaurant
01.2007 - 12.2013
Associate of Science - Nursing
Oceanside High School