Summary
Overview
Work History
Education
Skills
Timeline
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Analis Gonzalez

Allentown,PA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support in high-volume settings. Skillful in building loyal customer relationships. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Solid history of surpassing Strong leadership.

Overview

3
3
years of professional experience

Work History

Customer Service Agent

Lehigh Valley International Airport
03.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Adapted to new applications and maintained knowledge of current technologies.
  • Ground Security Coordinator

Sales Associate

Victoria Secret
11.2020 - 12.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Associate of Science - Health Sciences

Lehigh Carbon Community College

High School Diploma -

Louis E Dieruff High School
06.2019

Skills

  • Corrective Actions
  • Cash Counting
  • Seating Arrangements
  • Customer Service
  • Special Assignments
  • Baggage Handling
  • Reading Comprehension
  • Outstanding Communication Skills
  • Selling Skills
  • Telephone Reception
  • Passenger Monitoring
  • Ticket Changes
  • Documentation

Timeline

Customer Service Agent

Lehigh Valley International Airport
03.2022 - Current

Sales Associate

Victoria Secret
11.2020 - 12.2021

Associate of Science - Health Sciences

Lehigh Carbon Community College

High School Diploma -

Louis E Dieruff High School

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Analis Gonzalez