Kenneth Roach
Battle Creek,MI
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Prepared Operations Coordinator ready for a new position where excellent project management and logistics coordination skills can be properly utilized. Expertise in developing and implementing marketing strategies. Adept at training and supervising a staff of 45 employees. Friendly and understanding with a flexible schedule.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Coordinator
Michigan Youth Challenge Academy
Battle Creek, Michigan
08.2011 - Current
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Provided direction and guidance to internal teams in order to achieve targets.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Scheduled meetings for senior management team and booked conference rooms.
- Evaluated upcoming program plans to forecast expected resource needs.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Used Microsoft Excel and Access Database to analyze scores of cadets progress and Core Components for graduation.
- Trained New Employees, Current employees in operation procedures for training cadets, Trained Cadets and updated training records
- Trained New and Current Employees in Safe Crisis Management and CPR/ First Aide/ AED
Armed Security Guard
Alluteq
Battle Creek, MI
08.2008 - 08.2011
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Operated and monitored security panels, alarms and related security equipment to provide area and visitor surveillance.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
- Logged vehicles entering and leaving premises.
- Used search mirror to conduct full vehicle searches on passenger and commercial trucks.
- Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises.
- Wrote daily reports detailing visitors, incidents and resolutions.
- Circulated among visitors, patrons and employees to preserve order and protect property.
Education
High School Diploma -
John M Morehead High School
Eden, NC06.1982
Skills
- Goal Setting
- Focus and Follow-Through
- Verbal and Written Communication
- Originality and Creativity
- Decision Making
- Customer Service Management
- Training Management
- Records Organization and Management
- Content Workflow
- Calendar Management
- Word Processing
- Presentation Development and Delivery
- Customer Relations
- Desktops, Laptops and Mobile Devices
- Multitasking and Prioritization
- Deadline Management
- Database Maintenance
Certification
- Certified Training Coordinator
- Certified Safe Crisis Management Instructor
- Certified CPR/First Aid/ AED Instructor
Timeline
Operations Coordinator
Michigan Youth Challenge Academy
08.2011 - Current
Armed Security Guard
Alluteq
08.2008 - 08.2011
High School Diploma -
John M Morehead High School
- Certified Training Coordinator
- Certified Safe Crisis Management Instructor
- Certified CPR/First Aid/ AED Instructor
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