Kenneth Rodriguez
Yonkers,NY
Summary
Achieved promotion to Assistant Manager at Panda Express within one year, showcasing exceptional leadership and organizational skills. Expertise in customer relationship management and problem-solving has consistently improved operational efficiency and customer satisfaction. Proficient in budget management and team leadership, with a proven track record of exceeding employer expectations and fostering a collaborative work environment. Committed to delivering results that enhance team performance and customer experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Account Coordinator
Sun-Scientific
01.2025 - Current
- Asked appropriate open-ended questions to discover customers' needs and requirements.
- Assisted in developing and implementing business improvement programs to bring gradual, ongoing improvements to products, processes, and services.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Kept high average of performance evaluations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Assistant Manager
Panda Express
05.2022 - 01.2025
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted from Cook to Manager within one year by demonstrating strong leadership and organizational skills.
- Delegated tasks and responsibilities to a team of employees to ensure efficient operations.
- Delivered excellent customer service, handled complaints, and trained staff to meet company standards.
- Managed point-of-sale (POS) systems and inventory.
Busser
X2O Xavier's on the Hudson
01.2021 - 04.2022
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Trained new staff in bussing and cleaning procedures.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
Education
Associate of Science - Nursing
Westchester Community College
05-2025
High School Diploma -
Riverside Highschool
06-2022
Skills
- Account supervision
- Account oversight
- Research expertise
- Logistics support
Certification
- Food Handling Certification
Languages
Spanish
Native or Bilingual
Timeline
Account Coordinator
Sun-Scientific
01.2025 - Current
Assistant Manager
Panda Express
05.2022 - 01.2025
Busser
X2O Xavier's on the Hudson
01.2021 - 04.2022
High School Diploma -
Riverside Highschool
Associate of Science - Nursing
Westchester Community College
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