Kenneth Seay
Rockwall,TX
Summary
Dynamic professional with a proven track record at Geico, excelling in customer service and problem-solving. Leveraged computer skills and a friendly, positive attitude to enhance client satisfaction and streamline operations. Achieved significant reductions in mail delivery errors and fostered strong client relationships through personalized insurance solutions.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Geico
04.2024 - 11.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Mail Processing Clerk
Geico
03.2015 - 04.2024
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
Insurance Agent
Geico
09.1997 - 03.2015
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Education
GED -
Ford High School
Quinlan, TX03-1983
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Computer skills
- Critical thinking
- Licensed Insurance Agent
Timeline
Customer Service Representative
Geico
04.2024 - 11.2024
Mail Processing Clerk
Geico
03.2015 - 04.2024
Insurance Agent
Geico
09.1997 - 03.2015
GED -
Ford High School
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