Summary
Overview
Work History
Education
Skills
Languages
Awards & Achievements
Timeline
Generic

Kenneth Shum

Woodhaven,NY

Summary

Dependable entry-level candidate with a strong background in customer-facing service, transactions, restocking, and event support. Brings a friendly attitude, time management, and teamwork to fast-paced settings while helping maintain organized spaces, safe routines, and positive customer experiences.

Overview

5
5
years of professional experience

Work History

Server

BearCat Dining-Chartwells
Binghamton, New York
09.2026 - Current
  • Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
  • Served ice cream portions at counter, ensuring customer satisfaction with flavor choices.
  • Maintained cleanliness of dining area throughout shift, enhancing customer experience and safety.
  • Followed food safety, sanitation, and restaurant service standards
  • Communicated effectively with kitchen staff regarding order details, special requests, allergies.
  • Monitored shelves for low stock and reported restock needs to supervisors.

Babysitter & Dogsitter

Self-Employed
01.2022 - Current
  • Provided safe care for children and pets with close attention to well-being.
  • Managed schedules, prepared meals, and arranged entertainment activities to support children’s engagement.
  • Supported homework, reading, and age-appropriate learning activities to promote educational growth.
  • Assisted with meals, snacks, and bedtime routines to maintain comfort and stability.
  • Organized toys, supplies, and children’s spaces after each visit.

Arcade & Party Attendant

LazerBounce
01.2025 - 01.2025
  • Coordinated events and delivered customer service during parties and peak hours, facilitating smooth operations and guest satisfaction.
  • Supervised and interacted with children to ensure a fun and secure environment.
  • Ensured cleanliness and safety across arcade, laser tag, and bounce house areas, contributing to a positive customer experience.

Student Caller

St. Johns University
01.2025 - 01.2025
  • Conducted outreach calls to alumni and donors to support St. John's University initiatives
  • Engaged alumni students to secure donations and gather insights on university improvements
  • Promoted campus events and giving opportunities through scripted messaging to enhance community involvement
  • Scheduled follow-up calls with prospective students and supporters to provide information and assistance. for prospective students and supporters.

Education

Associate of Science - Biochemistry

Binghamton University
Binghamton, NY
05-2029

Skills

  • Food safety
  • Cleanliness standards
  • Customer service
  • Order Delivery
  • Drink Service
  • Inventory Management
  • Organizational Skills
  • Time Management
  • Multitasking
  • Critical Thinking
  • Positive demeanor
  • Social Media Management
  • Menu Presentation

Languages

English (Fluent), Spanish (PARTIAL)

Awards & Achievements

Honoree of Science, Spanish, History, and Math, Honor Roll (All Four Quarters: Freshman & Sophomore Year), Honor Roll (Three Quarters: Junior Year), National Honor Society Member

Timeline

Server

BearCat Dining-Chartwells
09.2026 - Current

Arcade & Party Attendant

LazerBounce
01.2025 - 01.2025

Student Caller

St. Johns University
01.2025 - 01.2025

Babysitter & Dogsitter

Self-Employed
01.2022 - Current

Associate of Science - Biochemistry

Binghamton University
Kenneth Shum