kenneth Sinclair
Lumberton,TX
Summary
Results-driven Division Manager with expertise in team leadership, budget administration, and strategic planning. Proven ability to enhance operational efficiency and customer satisfaction through effective process improvements and performance evaluation.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Division Manager
Waffle House
South East Texas, Texas
02.2015 - Current
- Coordinated staff schedules and training programs to improve team effectiveness and ensure operational readiness.
- Facilitated team meetings to improve communication and resolve issues promptly.
- Implemented inventory management procedures to optimize supply levels.
- Developed customer service initiatives that increased guest satisfaction and fostered repeat patronage.
- Enforced company policies and procedures to ensure a consistent dining experience.
- Set and monitored division-wide policies, procedures and cultural standards.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures, and controls.
- Managed and facilitated project team meetings to resolve issues and challenges impeding progress of transformation projects.
- Participated in ongoing professional development activities such as conferences and seminars.
- Created and maintained departmental budget to manage operational costs effectively and align resources with strategic goals.
- Developed and implemented division strategies to maximize productivity and profitability.
Education
Associate of Arts - Applied Science
Faulkner State University
Bay Minette, AL04-1996
High School Diploma -
John S. Shaw
Mobile, AL06-1994
Skills
- Team leadership
- Process improvement
- Critical thinking
- Performance evaluation
- Strategic planning
- Time management
- Budget administration
- Staff motivation
- Profit and loss statements
- Performance improvements
- Policy development
- Operations management
- Sales leadership
- Computer skills
- Onboarding and orientation
- Vendor management
- Employee coaching and mentoring
Certification
- ServSafe Proctor
- Notary , Hardin County
Accomplishments
- Top Performer Awards 2021-2026
- Top Sales and Profits 2021 - 2026
Timeline
Division Manager
Waffle House
02.2015 - Current
Associate of Arts - Applied Science
Faulkner State University
High School Diploma -
John S. Shaw