Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenneth Sturm

Rogers,AR

Summary

Community-minded leader with 20+ years of experience in guest services, team development, and facility operations across wellness, recreation, and retail environments. Passionate about creating inclusive, welcoming spaces that encourage community engagement and active lifestyles. Skilled in coordinating programs, supervising front-line teams, and delivering exceptional service that supports public well-being.

Overview

14
14
years of professional experience

Work History

Emerging Store Manager

Walgreens
Bella Vista, AR
01.2024 - Current
  • Support daily operations, enhance inventory accuracy, and optimize merchandising strategies.
  • Train and lead front-end team, achieving high customer satisfaction and performance targets.
  • Resolve customer issues promptly, ensuring a positive shopping experience and loyalty.
  • Manage schedules and compliance, maintaining adherence to labor and safety standards.
  • Assist pharmacy operations during peak times, ensuring seamless service continuity.

Site Manager

Tommy's Express
Bentonville, AR
01.2024 - 01.2025
  • Managed daily operations, enhancing service quality and efficiency.
  • Developed team of 15+, fostering a cooperative culture.
  • Analyzed metrics to increase membership sales and retention.
  • Analyzed customer feedback to identify service gaps, driving strategic enhancements and boosting guest loyalty.

Front Desk Director

HealthFitness
Bentonville, AR
01.2023 - 01.2024
  • Oversee front desk operations, ensuring guest satisfaction and service consistency.
  • Recruit and train staff, fostering a high-performance team environment.
  • Implement policies to enhance customer service, achieving measurable improvements.
  • Mentor staff to maintain service excellence, resulting in improved guest feedback.
  • Develop strategies for seamless operations across multiple location.

Program Manager

HealthFitness
Greenville, SC
01.2011 - 01.2023
  • Managed fitness center operations, boosting guest satisfaction and staff performance.
  • Developed and implemented wellness programs, increasing participation and retention.
  • Led staff recruitment and training, enhancing service quality and employee engagement.

Education

Bachelor of Science - Exercise Physiology

Kent State University
Kent, OH

Skills

  • Customer and guest service excellence
  • Team leadership and training
  • Conflict resolution and problem-solving
  • Membership sales and retention
  • Communication and relationship building
  • Operational and hospitality management
  • Brand ambassadorship
  • Budget and vendor management
  • Marketing and promotional strategies

Timeline

Emerging Store Manager

Walgreens
01.2024 - Current

Site Manager

Tommy's Express
01.2024 - 01.2025

Front Desk Director

HealthFitness
01.2023 - 01.2024

Program Manager

HealthFitness
01.2011 - 01.2023

Bachelor of Science - Exercise Physiology

Kent State University

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