Kenneth Swafford
940 Hamilton Ridge Dr Maryville,TN
Summary
Dynamic Team Leader with a proven track record at Academy Sports + Outdoors, excelling in customer service and team development. Enhanced stock accuracy through streamlined inventory processes and boosted customer satisfaction ratings by resolving inquiries effectively. Skilled in problem-solving and employee scheduling, fostering a collaborative and high-performing team environment.
Overview
10
10
years of professional experience
Work History
Team Leader
Academy Sports + Outdoors
Knoxville, TN
01.2016 - Current
- Led team in achieving daily operational goals, ensuring adherence to company standards.
- Trained new staff on product knowledge and customer service best practices.
- Streamlined inventory management processes, resulting in improved stock accuracy.
- Mentored team members to enhance performance and foster professional development.
- Implemented visual merchandising strategies to optimize product presentation and sales.
- Coordinated scheduling and task assignments to maximize team efficiency.
- Resolved customer inquiries and concerns, improving satisfaction ratings.
- Analyzed sales data to identify trends and inform strategic decisions for stock replenishment.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Managed cash register operations, ensuring accurate transactions and effective handling of customer payments.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
Education
High School Diploma -
Berean Christian School
Knoxville, TN05.2015
Skills
- Problem-solving
- Time management
- Customer service
- Team leadership
- Customer relations
- Delegating work
- Employee scheduling
- Complaint resolution
Timeline
Team Leader
Academy Sports + Outdoors
01.2016 - Current
High School Diploma -
Berean Christian School