Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenneth Tookes II

Miami Gardens,FL

Summary

Dynamic professional with a proven track record at Bahama Breeze, enhancing guest experiences through exceptional customer service and effective time management. Skilled in team collaboration and multitasking, successfully organized special events and streamlined processes. Adept at training new staff, contributing to improved service delivery and operational efficiency.

Overview

27
27
years of professional experience

Work History

Host

Bahama Breeze
Pembroke Pines, FL
03.2022 - Current
  • Resolved guest inquiries and concerns, enhancing overall dining experience.
  • Monitored dining area to maintain cleanliness and ambiance standards.
  • Collaborated with management to implement improvements in front-of-house processes.
  • Assisted in organizing special events, contributing to successful restaurant promotions.

Host

Chili's Restaurant
Pembroke Pines, FL
01.2006 - 03.2022
  • Greeted and welcomed guests, ensuring a positive first impression.
  • Managed reservation system to optimize seating efficiency and guest flow.
  • Coordinated with kitchen and waitstaff to facilitate timely service delivery.
  • Trained new hosts on customer service protocols and restaurant operations.

Bagger

Winn Dixie Supermarket
Ives Dairy Road, FL
07.1999 - 01.2006
  • Packaged customer purchases efficiently, ensuring safe handling of items.
  • Assisted customers with bagging preferences, enhancing overall shopping experience.
  • Maintained cleanliness and organization in checkout area, promoting a welcoming environment.
  • Collaborated with team members to streamline checkout processes during peak hours.

Education

Associate of Arts - Radio And Television Broadcasting

Broward College
Fort Lauderdale, FL
05.2007

High School Diploma -

Miramar High School
Miramar, FL
05.2003

Skills

Customer service

Team collaboration

Multitasking proficiency

Team player mentality

Effective time management

Timeline

Host

Bahama Breeze
03.2022 - Current

Host

Chili's Restaurant
01.2006 - 03.2022

Bagger

Winn Dixie Supermarket
07.1999 - 01.2006

Associate of Arts - Radio And Television Broadcasting

Broward College

High School Diploma -

Miramar High School
Kenneth Tookes II