Kenneth Triggs
Long Beach,NY
Summary
Dedicated Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
25
25
years of professional experience
Work History
Bartender/Server
The Sands Atlantic Beach
East Atlantic Beach, NY
05.2024 - Current
- Increased customer satisfaction by providing excellent customer service and engaging in friendly conversation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift
- Served high customer volumes during special events, nights, and weekends.
- Maintained impeccably clean, attractive and well-stocked bar to meet customer needs.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Customer Service Representative
GEICO, Government Employees Insurance
Woodbury, NY
01.2018 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Bar Manager/Bartender/Server
Chadwicks American Chop House And Bar
Rockville Centre, NY
03.2004 - 06.2017
- Increased customer satisfaction by providing excellent customer service and engaging in friendly conversation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Served high customer volumes during special events, nights, and weekends.
- Maintained impeccably clean, attractive and well-stocked bar to meet customer needs.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bartender/Server
Cannon's Blackthorn Restaurant And Bar
Rockville Centre, NY
03.2006 - 11.2013
- Increased customer satisfaction by providing excellent customer service and engaging in friendly conversation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
- Maintained impeccably clean, attractive and well-stocked bar to meet customer needs.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
Bartender/Server
42 Woodcleft Restaurant And Bar
Freeport, NY
03.2001 - 02.2004
- Increased customer satisfaction by providing excellent customer service and engaging in friendly conversation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
- Maintained impeccably clean, attractive and well-stocked bar to meet customer needs.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bartender/Server
Hudson And McCoy Fish House And Bar
Freeport, NY
06.2000 - 09.2000
- Increased customer satisfaction by providing excellent customer service and engaging in friendly conversation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
- Maintained impeccably clean, attractive and well-stocked bar to meet customer needs.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Education
General Studies
Oceanside High School
Oceanside, NY06.1992
Skills
- Outstanding Customer Service
- Multitasking
- Communication
- Time Management
- Easily Adaptable
- Solid Organization Skills
- Teamwork
- Decision Making
Timeline
Bartender/Server
The Sands Atlantic Beach
05.2024 - Current
Customer Service Representative
GEICO, Government Employees Insurance
01.2018 - 10.2023
Bartender/Server
Cannon's Blackthorn Restaurant And Bar
03.2006 - 11.2013
Bar Manager/Bartender/Server
Chadwicks American Chop House And Bar
03.2004 - 06.2017
Bartender/Server
42 Woodcleft Restaurant And Bar
03.2001 - 02.2004
Bartender/Server
Hudson And McCoy Fish House And Bar
06.2000 - 09.2000
General Studies
Oceanside High School