Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kenneth Trotter

Easley,South Carolina

Summary

My main objective is to take a step in a new career that is fulfilling both in and out of the company. This opportunity at Hay Distributing, I believe, is that step as it allows me to care for my family and provide for them as needed. I find myself to be a results-oriented sales worker who engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. I am a highly self motivated individual who loves to be challenged in new environments.

Overview

11
11
years of professional experience

Work History

Sales Specialist

Verizon Wireless
02.2024 - Current
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Provided first-rate service to all customers and potential customers.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
  • Exceeded sales targets by consistently meeting and surpassing monthly quotas.
  • Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.

Large Format Account Manager

KW Beverage
06.2020 - 01.2024
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Required Ordering using a handheld Point of Sale system in order to deliver accurate freight to a location based on prior sales history.

Shift Leader

Cracker Barrel
07.2017 - 06.2020
  • Make sure all employees are following tasks that are assigned to them
  • Quality check all food before it leaves the kitchen area so it goes to customers with proper plate presentation and portion sizes
  • Directly interact with customers to ensure that their individual experiences were up to the company standard

Dyeing Jet Operator

Milliken
07.2016 - 04.2017
  • Loaded Gaston Dye Jets with cloth for dying
  • Checked all equipment for faults or mechanical issues
  • Inspected all finished product to ensure quality of fabric going out to the next area
  • Clean and maintained the work area to prevent trip hazards or other potential hazards.

Meat Cutter

Sam's Club
07.2013 - 06.2016
  • Order and process trucks upon arrival to ensure all products ordered had arrived to prevent company loss
  • Processed various cuts of meat into sellable packages for club members, while staying in company standards
  • Cleaned, sanitized, and maintained all equipment to prevent cross contamination each day.

Education

High School Diploma -

Westside
Anderson, SC
05.2007

Skills

  • Relationship Building
  • Client Relations
  • Customer service and care
  • Upselling and Cross Selling
  • Team Collaboration
  • Performance Tracking
  • Account Management
  • Inventory Maintenance
  • Sales Forecasting
  • Customer Relations

References

  • Ethan Alexander, (864) 982-1828, Supervisor at KW Beverage
  • Kyle Sexton, (864) 247-8796, Co-Worker from Verizon Wireless
  • Ashlyn Stone, (864) 436-6584, Co-worker from KW Beverage

Timeline

Sales Specialist

Verizon Wireless
02.2024 - Current

Large Format Account Manager

KW Beverage
06.2020 - 01.2024

Shift Leader

Cracker Barrel
07.2017 - 06.2020

Dyeing Jet Operator

Milliken
07.2016 - 04.2017

Meat Cutter

Sam's Club
07.2013 - 06.2016

High School Diploma -

Westside

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Kenneth Trotter