KENNETH TURNER
Los Angeles,California
Summary
Service-driven hospitality and operations professional with 10+ years of experience in customer service, team leadership, hospitality, and fast-paced operations. Skilled at creating positive customer experiences, resolving concerns professionally, maintaining high standards, and working effectively as part of a team. Experienced in hospitality events, food service, staff training, scheduling, compliance, and day-to-day operations. Known for professionalism, adaptability, organization, and delivering exceptional service in high-pressure environments. Seeking to bring a strong customer-first mindset and hospitality experience to a Flight Attendant position.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Assistant Community Manager
Common Living, A Habyt Co.
Inglewood, California
02.2025 - 03.2026
- Delivered professional, responsive service while supporting residents with questions, concerns, and day-to-day needs.
- Coordinated move-in and move-out experiences with a strong focus on organization, communication, and customer satisfaction.
- Maintained accurate documentation and completed inspections while following established company procedures.
- Supported leasing operations and consistently followed company standards and compliance requirements.
- Managed sensitive customer situations professionally and maintained positive resident relationships.
Full-Time Culinary Student
Hospitality Training Academy
Los Angeles, California
02.2024 - 02.2025
- Completed hands-on culinary and hospitality training focused on food preparation, sanitation, service, and hospitality operations.
- Developed the ability to work efficiently in fast-paced environments while maintaining quality and service standards.
- Built strong knowledge of food safety, preparation, presentation, and hospitality service.
Event Caterer
AppleOne
Westwood, California
09.2023 - 02.2024
- Supported catered events by coordinating food preparation, service schedules, and staff activities.
- Delivered attentive and professional service while helping create positive guest experiences.
- Maintained sanitation, presentation, and service standards in fast-paced event environments.
- Worked collaboratively with team members to ensure smooth and timely service.
Bartender
Alvarez & Co. Bartending
Los Angeles, California
09.2023 - 02.2024
- Provided friendly, professional customer service during high-volume events.
- Managed multiple customer needs simultaneously while maintaining a calm and organized approach.
- Supported event operations, inventory, bookkeeping, and accounts payable activities.
- Collaborated with team members to deliver organized and efficient service.
Assistant Manager
Ralphs
Culver City, California
02.2015 - 09.2023
- Co-managed daily operations in a high-volume customer-service environment.
- Assisted customers with questions and concerns while maintaining a professional, solutions-focused approach.
- Trained and onboarded employees while promoting teamwork, accountability, and excellent service.
- Managed staff scheduling and helped maintain smooth operations during busy periods.
- Completed required audits and regulatory responsibilities while maintaining company standards.
- Handled multiple priorities simultaneously while supporting customers and team members in a fast-paced environment.
Education
Apprenticeship - Culinary Arts
Hospitality Training Academy (HTA)
01.2024
Dance Studies
Santa Monica Community College
01.2016
High School Diploma - undefined
Hamilton High School
01.2012
Skills
- Exceptional Customer Service
- Passenger/Guest Experience
- Hospitality & Service
- Safety & Compliance
- Conflict Resolution
- Professional Communication
- Teamwork & Collaboration
- Problem Solving
- Working Under Pressure
- Staff Training & Leadership
- Event & Service Coordination
- Food & Beverage Service
- Inventory Management
- Organization & Attention to Detail
- Cash Handling & Bookkeeping
- Adaptability & Multitasking
Personal Information
Title: CUSTOMER SERVICE | HOSPITALITY PROFESSIONAL
Certification
California Fair Housing Training for Property Management, California Sexual Harassment Prevention Training — Manager Edition, California Food Handler Certification, California State Alcohol Server Certification
CERTIFICATIONS & TRAINING
- California Fair Housing Training for Property Management
- California Sexual Harassment Prevention Training — Manager Edition
- California Food Handler Certification
- California State Alcohol Server Certification
Timeline
Assistant Community Manager
Common Living, A Habyt Co.
02.2025 - 03.2026
Full-Time Culinary Student
Hospitality Training Academy
02.2024 - 02.2025
Event Caterer
AppleOne
09.2023 - 02.2024
Bartender
Alvarez & Co. Bartending
09.2023 - 02.2024
Assistant Manager
Ralphs
02.2015 - 09.2023
High School Diploma - undefined
Hamilton High School
Dance Studies
Santa Monica Community College
Apprenticeship - Culinary Arts
Hospitality Training Academy (HTA)