Rachel M Hendrix

• Support daily operations of a 241 unit luxury community, partnering with leadership to maintain occupancy, revenue, and service standards.
• Serve as Manager on Duty in absence of Community Manager, overseeing operational continuity and resident relations.
• Support financial operations including budget tracking, variance reporting, demographic reporting, and accounting reconciliation.
• Manage resident accounts including rent collection, deposits, and financial record accuracy.
• Execute lease agreements, renewals, and compliance documentation while maintaining fair housing and regulatory standards.
• Coordinate resident engagement programming including fitness events, vendor partnerships, food trucks, and community activities to support retention.
• Train and mentor leasing staff in sales strategy and customer experience delivery.

• Provided leasing services across 25 to 40 properties simultaneously supporting diverse housing portfolios.
• Maintained consultative leasing approach placing prospects across luxury and mid market properties based on budget and lifestyle needs.
• Averaged 10 plus leases per month supporting occupancy and revenue goals.
• Worked with housing assistance programs including Section 8 voucher and income restricted housing compliance through guidelines associated with Colorado Housing and Finance Authority.
• Supported resident services for more than 1,000 homes including renewals, transfers, and conflict resolution.
• Trained new leasing staff and supported operational onboarding.

• Delivered high level customer experience in fast paced hospitality environment.
• Managed financial transactions and cash reconciliation.
• Developed product expertise through independent beverage education.

• Directed full restaurant operations including staff supervision, hiring, and performance management.
• Managed budgets, labor costs, inventory, and vendor purchasing.
• Designed marketing campaigns and community events to increase customer traffic.
• Created seasonal menus and promotional strategies.

• Managed client communications and policy quoting.
• Maintained compliance documentation and administrative records.
• Supported office operational logistics and inventory control.
• Maintained insurance compliance licensing in Property and Casualty.