Heather Maxwell
Georgetown,TX
Summary
Hardworking and reliable with strong ability in communication and problem solving. Offering energetic work environment in any location, positive attitude and dedication. Highly organized, proactive and punctual with customer-oriented mentality. Equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
14
14
years of professional experience
Work History
Assistant Community Association Manager
RealManage
Austin, TX
08.2024 - Current
- Collaborated with board of directors to address financial matters and develop budgetary guidelines.
- Demonstrated in-depth knowledge of community rules and regulations.
- Participated in resident forums providing information about new developments taking place in their area.
- Resolved conflicts between residents regarding matters pertaining to rules or regulations within the community association.
- Facilitated timely resolution to neighborhood challenges and tenant complaints.
Teller Service Specialist
United Heritage Credit Union
Georgetown, TX
05.2023 - 08.2024
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Answered customer inquiries regarding bank products and services.
- Explained account information to customers in detail as needed.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Cross-sold additional bank products when applicable to meet customer needs.
- Performed daily reconciliation of teller drawer within established limits.
- Maintained confidentiality of all customer records and information according to company policies.
- Explained the features of various banking products available to customers.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
Office Manager
LaZBoy Furniture Gallery
Round Rock, TX
10.2021 - 05.2023
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office inventory and placed new supply orders.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Elevated customer satisfaction ratings by resolving client and case issues effectively.
- Reduced financial discrepancies by accurately managing accounting documentation.
- Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
- Wrote professional business correspondence to maintain strong line of communications.
Store Manager/Merchandise Manager
Five Below
Georgetown, TX
06.2020 - 10.2021
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Assessed, optimized and elevated operations to target current and expected demands.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Established and maintained proper high-traffic displays, resulting in increased sales.
Hospitality Shift Leader
Modern Market Eatery
Austin , TX
12.2019 - 06.2020
- Delegate tasks throughout kitchen and dining room to ensure picture perfect food and exceptional guest experience.
- Ensure a clean, outstanding dining room for guest experience.
- Answered guest issues/concerns via in person and phone conversations.
- Problem solve issues with kitchen and guest relations as they arise.
- Submitting daily communication to other shift leaders/managers to ensure everyone was on the same page with information.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised, motivated and led employees to maintain productivity and customer service levels.
Elder Care Provider
Allan Kelley
Walburg, TX
09.2018 - 11.2019
- Provided behavioral and emotional support and closely supervised patients suffering from dementia and Alzheimer's.
- Coordinated and planned special projects at clients' homes.
- Coached patients on at-home care, adjusting plans and schedules based on patient conditions, needs and overall health.
- Liaised between doctors and patients about care plans, progress and changing health conditions.
- Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
- Prepared food and helped patients eat to support healthy nutrition.
- Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
Domestics/Logistics Team Leader
Target
Georgetown, Texas
08.2011 - 08.2018
- Improved operations by working with team members and customers to find workable solutions.
- Created agendas and communication materials for team meetings.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Delegated tasks through departments and follow up to ensure their completion.
- Worked directly with team members to get tasks completed.
- Organized daily, weekly, and monthly tasks to ensure productivity.
- Printed, picked and packed items for shipment according to tight schedules.
Education
Georgetown High School
Georgetown, TX05.2011
Skills
- Staff development and leadership
- Educational leadership
- Training leadership
- Shift coverage
- Experience in leadership roles
- Empowering leadership
- Hospitality and service knowledge
- Exceptional customer service
- 90 words per minute/ability to use Word, Excell, and PowerPoint
- Communication via phone and in person
- CRM and office management software
- Data entry
- Invoicing and billing
- Customer relations
- Scheduling and calendar management
- Office Management
- Supply Management
- Operations Management
- Expense Reporting
- Staff Hiring
Timeline
Assistant Community Association Manager
RealManage
08.2024 - Current
Teller Service Specialist
United Heritage Credit Union
05.2023 - 08.2024
Office Manager
LaZBoy Furniture Gallery
10.2021 - 05.2023
Store Manager/Merchandise Manager
Five Below
06.2020 - 10.2021
Hospitality Shift Leader
Modern Market Eatery
12.2019 - 06.2020
Elder Care Provider
Allan Kelley
09.2018 - 11.2019
Domestics/Logistics Team Leader
Target
08.2011 - 08.2018
Georgetown High School