Felecia R. Lynch
Ellenwood,GA
Summary
Dedicated and results-driven Executive-Level Property Manager with over 10 years of experience managing multi-site properties. Proven expertise in property maintenance, budgeting, employee management, team development, and fostering positive resident relationships. Adept at implementing strategic directives to enhance property value, streamline operations, maintain high occupancy rates, and achieve positive online customer ratings.
Overview
12
12
years of professional experience
Work History
Assistant Community Association Manager
Heron Bay Golf Community - Homeside Properties
03.2025 - Current
- Manage high-volume resident communications via TownSq, phone, and email, ensuring timely and professional responses
- Support Architectural Review Board (ARB) processes, including application review, emergency requests, meeting preparation, and drafting decision, waiver, and hearing documentation
- Oversee compliance operations by issuing violations, conducting on-site inspections, and maintaining accurate enforcement records
- Coordinate amenity access, reservations, and fee processing for community facilities, ensuring smooth resident experiences
- Administer vendor operations, including scheduling, correspondence, payroll for service providers, reimbursements, and expense tracking
- Maintain and update homeowner and property data in CINC Systems for resident accuracy and reporting
- Develop and distribute community communications using Mailchimp and Canva, including newsletters and announcements
- Assist with onboarding and engagement initiatives, including TownSq training and New Homeowner Orientation events
- Liaise with local municipalities (Henry County, Spalding County) to resolve infrastructure and public service issues
Property Manager
Metropolitan at the River Walk
Wilmington, NC
01.2019 - 01.2025
- Oversee day-to-day operations of multiple properties through regular scheduled or surprise visits, ensuring maintenance, safety, and aesthetic standards are met and compliant.
- Develop and manage annual budgets, track expenses, and identify cost-saving opportunities. Maintain and maximize current market and advertising programs to capture all potential opportunities.
- Lead a team of property staff, including hiring, training, performance evaluations, and hands-on coaching.
- Implement policies and directives to improve resident satisfaction and retention rates.
- Coordinate with vendors and contractors to ensure timely completion of property projects.
- Manage lease agreements, oversee renewals, and address resident concerns promptly.
Property Manager
XL Real Property Management
New York, NY
01.2014 - 01.2019
- Supervised property maintenance and ensured compliance with local regulations and company standards.
- Prepared and monitored budgets, conducted financial reporting, and handled rent collections.
- Built and maintained strong relationships with residents, addressing issues and organizing community events.
- Directed property inspections, handled vendor negotiations, and managed capital improvement projects.
- Facilitated staff development through regular training and team-building activities.
Education
Bachelor’s Degree - Business Administration
CUNY
01-2004
Skills
- Property Maintenance & Inspections
- Budgeting & Financial Reporting
- Employee Management & Training
- Resident Relations & Retention Strategies
- Lease Management & Compliance
- Vendor Coordination & Contract Management
- Talent Acquisition & Recruitment
- E-learning & Training Facilitation
- Business Development
- CINC System & TownSq Communities Platform
Timeline
Assistant Community Association Manager
Heron Bay Golf Community - Homeside Properties
03.2025 - Current
Property Manager
Metropolitan at the River Walk
01.2019 - 01.2025
Property Manager
XL Real Property Management
01.2014 - 01.2019
Bachelor’s Degree - Business Administration
CUNY