ROCIO M. MANRESA
Miramar
Summary
Bilingual administrative and sales professional with over 10 years of experience in community association management and business operations. Expertise in application processing, compliance enforcement, and client relations, ensuring operational efficiency and resident satisfaction. Proven ability to streamline office processes, enhance productivity, and manage multiple tasks with precision. Strong communication and problem-solving skills contribute to effective office operations and high-quality service delivery.
Overview
19
19
years of professional experience
Work History
Assistant Community Association Manager
Coral Gate West Condo Association
Miami
03.2022 - Current
- Process rental and sales applications, including background and income verification in compliance with HOA guidelines.
- Enforce vendor insurance requirements to protect association interests.
- Provide resident services, resolve issues, and maintain strong community relations.
- Support daily administrative and operational functions.
- Managed office supply inventory and coordinated reordering processes.
- Assisted in scheduling appointments and maintaining calendars for team members.
- Prepared documents, reports, and presentations using office software tools.
- Responded to inquiries via phone and email with professionalism and clarity.
- Maintained an organized filing system of paper documents and electronic files.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports, and maintaining records.
- Greeted visitors, determined their needs, and directed them to the appropriate personnel.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
Sales Representative (Part-Time)
Seveneigth Group
Doral
03.2020 - 10.2025
- Deliver customer service support and assist clients with product selection.
- Maintain strong client relationships to support ongoing sales.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
Produce Distribution Driver
Hungry Harvest
Florida
09.2019 - 12.2022
- Delivered fresh produce to residential and commercial clients on scheduled routes.
- Communicated with customers to confirm delivery details and address concerns.
- Followed safety protocols during driving and handling of perishable items.
- Completed end-of-day paperwork accurately documenting pickups and deliveries made during shift.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
Food Safety Manager & Waitress
Trattoria Pampered Chef
Miami
10.2018 - 07.2019
- Managed food safety procedures and temperature control compliance.
- Handled customer service, cash register balancing, weekly inventory, and payroll assistance.
Sales Manager / Business Owner
A&R Xpertech
Santo Domingo
11.2006 - 07.2018
- Managed technology sales, inventory, payroll, and administrative operations.
- Supervised commissions, maintained business records, and led customer service efforts.
- Analyzed market trends to identify growth opportunities.
- Performed sales consultations and educated clients on products and services.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Education
High School Diploma -
Colegio Cooperativa Loyola
Dominican Republic08-2005
Marketing -
Universidad del Caribe
Dominican RepublicSkills
- HOA Application processing
- Board meeting facilitation
- Compliance and insurance verification
- Sales management
- Inventory oversight
- Administrative support
- Community restrictions enforcement
- Document preparation
- Client relationship management
- Scheduling appointments
- Effective communication
- Mail handling
- Conflict resolution
- File maintenance
- Filing and data archiving
- Call handling
- Event planning
- Event preparation
- Advanced MS office suite
- Travel arrangements
Languages
- English
- Spanish
References
References available upon request.
Timeline
Assistant Community Association Manager
Coral Gate West Condo Association
03.2022 - Current
Sales Representative (Part-Time)
Seveneigth Group
03.2020 - 10.2025
Produce Distribution Driver
Hungry Harvest
09.2019 - 12.2022
Food Safety Manager & Waitress
Trattoria Pampered Chef
10.2018 - 07.2019
Sales Manager / Business Owner
A&R Xpertech
11.2006 - 07.2018
High School Diploma -
Colegio Cooperativa Loyola
Marketing -
Universidad del Caribe