KENNETH TUSTIN
Silver City,NM
Summary
Dedicated to achieving excellence in customer service and management roles, with a proven ability to leverage outstanding leadership and motivational skills for effective team building. Strong background in employee relations and payroll processing, complemented by exceptional organizational and communication abilities. Well-versed in applicable laws and regulations, ensuring compliance while fostering a positive work environment. Committed to driving team success and enhancing overall operational efficiency.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Dollar General
01.2026 - Current
- Led daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on customer service best practices and operational standards.
- Managed inventory control processes, optimizing stock levels to reduce waste and improve availability.
- Enhanced customer experience by resolving issues promptly and maintaining a clean, organized store environment.
General Manager (GM)
Fast Stop of NM
12.2023 - 10.2024
- General Manager of 10 Convenience stores in Southwest New Mexico.
- Collaborated with vendors to negotiate contracts, securing favorable terms for supplies and services.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Scheduled employees for shifts, taking into account customer traffic and employee strength.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Loss Prevention Supervisor
W&N Enterprises
10.2013 - 12.2023
- Corporate loss prevention/asset protection supervisor for 11 convenience stores, 2 large grocery stores, 2 restaurants and 2 Liquor stores.
- Collaborated with law enforcement to investigate incidents of theft and fraud effectively.
- Leveraged surveillance technologies to monitor store activities and deter potential thefts proactively.
- Investigated incidents of theft or fraud thoroughly, collecting evidence and preparing case summaries for legal proceedings.
- Completed incident reports and activity logs for accurate, current records.
Education
Associate's Degree - Business Management
Dona Ana branch community college
NMHigh School Diploma - Agriculture
Las Cruces High School
Las Cruces, NMSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Employee scheduling
- Loss prevention
- Workforce management
- Human resource policies
Ability Summary
Ground breaking performance orientated, dependable, outstanding work ethics professional and committed to superior customer service and general management as well as over 25 years experience in supervising and motivating retail staff to increase overall productivity and company profitability. Excels in fast paced or high stress environment and works well independently or as a part of a team.
Timeline
Assistant Store Manager
Dollar General
01.2026 - Current
General Manager (GM)
Fast Stop of NM
12.2023 - 10.2024
Loss Prevention Supervisor
W&N Enterprises
10.2013 - 12.2023
High School Diploma - Agriculture
Las Cruces High School
Associate's Degree - Business Management
Dona Ana branch community college