Responsible person, dynamic, honest, capable of working as a team and under pressure, with skills to discover, with work commitment and loyalty to the organization.
I have the ability to quickly learn new processes and start up what I have acquired, I like innovation and I am willing to change a position within an organization that allows me to develop solutions to the needs of the company, with a view to continuous improvement and excellence in work, where the challenges are great, and can increase my knowledge in various areas.
Advertising roles with DSP training skill
-Mentoring program.
-In charge of leadership of team when manager is out of office.
-Top performer on multiple times.
-Part of Pilot for tool launches, with recognitions for work done.
Seller support associate, trained in merchant and FBA support.
Costumer service agent
-Making sure all payments were done correctly and no possible frauds were made on the day by day basis.
-Hiring interviews and selection for possible candidates
-In charge of the management of 3 departments with a total of 22 people in charge.
-Handle coordination of schedules for each department
-Monthly evaluation of personal for performance.
Agent trained on Brand registry, catalog and merchant support.
-Hiring interviews and selection for possible candidates to hire.
-In charge of 2 departments and a total of a personal of 18.
-Making sure all payments were done correctly and no possible frauds were made on the day by day billing.
Active Listening Communication Conflict Resolution Critical Thinking Customer Service Decision Making Management Skills Leadership Problem-solving Teamwork People skills Active listener
OFFICE TOOLS
- Word
- Powerpoint
- Excel