Kenneth Walden
Orlando,FL
Summary
Accomplished professional with a demonstrated history of delivering cost savings for companies, notably saving a previous employer $30K in the first year of employment. Acknowledged for adeptly building and inspiring teams, cultivating a constructive and efficient work atmosphere. Skilled in diagnosing and fixing ophthalmic equipment, guaranteeing uninterrupted operations and reducing downtime. Renowned for outstanding problem-solving abilities and adeptness in team development.
Overview
22
22
years of professional experience
Work History
Clinical Director
Florida Retina Institute
10.2023 - 07.2024
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
- Cultivated a positive organizational culture that supported employee engagement, teamwork, open communication, ethical behavior, accountability.
- Conducted regular performance evaluations for clinical staff, identifying areas for improvement and providing constructive feedback for growth.
- Developed and adjusted work schedules for [Type] staff.
- Developed and maintained strong interdisciplinary team collaboration to ensure optimal patient outcomes.
- Developed, implemented, revised, and evaluated policies and procedures.
- Enhanced patient care by implementing evidence-based clinical practices and protocols.
- Streamlined clinical operations for improved efficiency and reduced costs.
Chef/ Operating Partner
The Original Walter's - Union City, GA 1st location
06.2022 - 10.2023
- Family-owned restaurant started 30 years ago by my great uncle
- I relocated to help run the business.
Clinical Manager
Clay Eye Physicians and Surgeons
03.2019 - 06.2022
- Directly supervise 50+ staff members and provided annual performance evaluations
- Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices, and facilitation of proactive work environment
- Managed clinical operations and procedures and enforced adherence to federal and state regulations and healthcare law requirements
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols
- Interacted with patients, asked appropriate questions and listened carefully to deliver high level of clinical care
- Coordinated weekly work schedules for department employees
- Provided clinical oversight for over 400 scheduled patients daily
- Oversee the practice's MIPS and Meaningful use to ensure we score and obtain the highest points necessary to get future maximum reimbursements
- Troubleshoot and fix ophthalmic equipment
- Order new and used equipment, keep a detailed excel of assets and maintenance intervals
- 1 of 6 senior managers to oversee 15 physicians, over 120 employees and 5 offices.
Office Manager
Pedim Healthcare
02.2018 - 03.2019
- Managed staff scheduling and set patient scheduling policy
- Coordinated logistics for internal and external staff meetings and conferences
- Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations
- Supervised patient billing, collection and financial counseling and assisted with cash posting
- Interviewed, hired and trained medical office teams and conducted performance reviews
- Developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
Clinical Manager
Clemson Eye
02.2016 - 02.2018
- Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, and other departments
- Maintain communication between partners, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning
- Plan, implement and administer programs and services in an ophthalmic medical group to reduce risk and increase revenue
- Direct or conduct recruitment, hiring and training of personnel
- Establish work schedules and assignments for staff, according to the patient volume in three offices
- Equipment logistics, purchasing, maintaining, scheduling service and keeping abreast of all new technologies in the field
- Proficient in EMR: SRS, NextGen, Meaningful Use, Microsoft Word and Excel.
Lead Ophthalmic Assistant
Alamance Eye Center
08.2009 - 02.2016
- Help develop, support, and oversee the implementation of work processes of clinical staff
- Obtain complete patient histories, perform vision test, IOP, and manual refractions
- Maintain and clean instruments
- Tonometry, keratometry, Topography, Color Vision Testing and Stereo Vision testing Pachymetry, Endothelial Cell Count, Visual Field testing, OCT, Fundus Photography and Fluorescein angiography.
Administrator
Total Care Keepers Home Healthcare
07.2002 - 08.2009
- Recruit, Hire, Train CNA's
- Bookkeeping
- Payroll
- Marketing.
Education
GED -
Western Piedmont Community College
Morganton, NC1 year of college credits -
GTCC and Western Piedmont CC
Phlebotomy -
PTI Resources- Phlebotomy School
Angier, NCCPR -
American Heart Association
Skills
- Conflict resolution
- Excellent patient care advocate
- Unit leadership
- Medical practice oversight
- Patient engagement
References
AVAILABLE UPON REQUEST
Timeline
Clinical Director
Florida Retina Institute
10.2023 - 07.2024
Chef/ Operating Partner
The Original Walter's - Union City, GA 1st location
06.2022 - 10.2023
Clinical Manager
Clay Eye Physicians and Surgeons
03.2019 - 06.2022
Office Manager
Pedim Healthcare
02.2018 - 03.2019
Clinical Manager
Clemson Eye
02.2016 - 02.2018
Lead Ophthalmic Assistant
Alamance Eye Center
08.2009 - 02.2016
Administrator
Total Care Keepers Home Healthcare
07.2002 - 08.2009
GED -
Western Piedmont Community College
1 year of college credits -
GTCC and Western Piedmont CC
Phlebotomy -
PTI Resources- Phlebotomy School
CPR -
American Heart Association
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