KENNETH WATANABE
Customer Success Coordinator
Celina,TX
Summary
Customer Success Coordinator with over 15 years' experience in leadership, training, talent development, customer support, and account management. Skilled in helping clients achieve desired outcomes and business objectives. Adaptable to high-pressure, evolving environments, adept at identifying solutions and collaborating with cross-functional teams to address customer pain points.
Overview
15
15
years of professional experience
Work History
Customer Success Coordinator
T-Mobile
9 2018 - Current
- Provided swivel chair support for Apple and Cisco
- Managed Apple and Google's internal ticketing system, including handling customer escalations, orders, service troubleshooting, reporting, and communication
- Coached internal and external employees
- Trained new hires
- Developed and improved processes for efficiency and customer experience
- Collaborated with internal partners to resolve pain points
- Built lasting relationships based on trust
Retail Store Manager
T-Mobile
05.2013 - 09.2018
- Hired and recruited new employees
- Delivered results by coaching, follow-ups, recognition and accountability
- Increased customer experience scores, conversion rates, revenue, and net adds
- Ensured operational excellence
- Developed talent and provided career path guidance
- Took ownership of key district KPIs/Initiatives
- Created monthly schedules.
Retail Training Store Manager
T-Mobile
06.2011 - 05.2013
- Trained and onboarded all new hires in my district
- Communicated onboarding process with hiring managers
- Provided open feedback to new hires and my sales team
- Instilled T-Mobile Values and culture in new employees
- Onboarded over 60 employees in a 2 month span
- Multitasked and Delegated responsibilities
- Processed i9 documentation.
Retail Sales Leader
T-Mobile
05.2010 - 06.2011
- Conducted floor coaching and observation checklists
- Took ownership of store operations, KPIs, scheduling, demo log, and employees action plans.
Retail Sales Associate
T-Mobile
11.2008 - 05.2010
- Delivered award winning sales results
- Provided peer to peer coaching
- Exceeded customer satisfaction surveys.
Education
High School Diploma -
Alta Vista
Mountain View, CaSkills
Microsoft Officeundefined
Timeline
Retail Store Manager
T-Mobile
05.2013 - 09.2018
Retail Training Store Manager
T-Mobile
06.2011 - 05.2013
Retail Sales Leader
T-Mobile
05.2010 - 06.2011
Retail Sales Associate
T-Mobile
11.2008 - 05.2010
Customer Success Coordinator
T-Mobile
9 2018 - Current
High School Diploma -
Alta Vista
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